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We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

The Cargo Inside Sales Representative (ISR) is responsible for short-term selling, out calls and supporting customer accounts. The ISR is also responsible for increasing revenue on widebody flights. Must be an enthusiastic, self-starter, solution-oriented team member with a strong interest and aptitude to learn and grow with United Cargo.

• Serve as primary contact for assigned account segment. Responsible for total account management including creating and maintaining account profiles, understanding customer needs such as transit time, special handling, rate, etc. Determining the product and logistics solution that best meets customer needs. Completing complex bookings, negotiating rate/space agreements, always seeking to offer the best alternative options. Handle complaints in accordance with company policy and advises management promptly of any situations that exceed scope of authority. Responding to ad-hoc requests; enters exception pricing into the Cargo System.
• Provides professional and timely responses to inbound calls/emails, including price quotes, sales order processing, and regulatory shipment advice.
• Develops plans to meet and exceed account revenue plan(s); seeks to increase cargo sales volume of assigned accounts. Actively carries out promotional and loyalty programs as directed.
• Works closely with Cargo Operations to increase sales/network potential. Conducts daily flight “firming” for critical/key international and domestic flights. Ensures service delivery as committed to, while achieving targets by performing outcall programs to fill open capacity.
• Handles overall allotment performance includes entering and maintains allotments in Cargo system.
• Acts as a change advocate and problem solver. Identifies issues, develops solutions, presents options and negotiates when vital.
• Maintains accurate and compliant records in designated systems (i.e. Salesforce.com for account information, documentation, and opportunities. Supports network optimization using Cargo Profit Optimization (CPO) system). Promotes emerging technology such as eUsage.
• Collateral assignments, additional duties as needed.

Note: This is a hybrid role, based in Dulles/Washington D.C., with in-office requirements up to 50 of the time. This role will also travel approximately 5 of the time.

• High School Diploma or GED
• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• 2+ years sales experience with direct customer contact required
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Bachelor’s Degree or related experience preferred
• SalesForce.com, CPO and UC360 experience
• Knowledge of cargo sales/freight forwarding industry, logistics or operations education
• 1+ years of Cargo customer service experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.