Supervisory IT Specialist

Federal Aviation Administration •

Oklahoma City, Oklahoma, United States

Position Type: Contractor

Job Description:
As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the managers individual performance, and available funding.

Serves as a Supervisory IT Specialist in the Database & Data Center Support Services Section, AMK-222.

Duties

Manages a technical staff of IT Specialists responsible for providing database administration services for small- and large-scale Department of Transportation (DOT), Federal Aviation Administration (FAA) and other government agencies, support for the FAAs mainframe environment, IT Service Management (ITSM) support specifically in Change, Configuration, Release, Availability and Contingency Management disciplines. Works with the Business Enterprise Team (BET) to gather requirements for new customers along with yearly customers renewals as well as technical liaison for some of the Enterprise Services Center (ESC) customers.

Managerial duties include planning; communicating the organizations vision and objectives; setting priorities; assigning tasks and responsibilities; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave; taking or recommending corrective/disciplinary actions, as appropriate. Oversees and manages contracts for FAA Mainframe system. Works with other ESC Teams in developing new business for the ESC specially focusing on the AMK-222 section. Duties may also include preparing proposals, understanding existing and new capabilities to implement, communicating to customers visions and directions, spaneting, and performing customer relations for all facets of database operations and ITSM disciplines. Responsible for implementing and maintaining ITIL standards (ISO 20000) within the section.

Uses assigned budget, staff, and other resources to accomplish project/program objectives. Requests additional resources as needed to respond to workload. Contributes to budget planning process and projects short-term future needs and participates in tracking financial information for the section. Assists is managing the budget for the section using guidelines and policies for an FAA franchised organization. Works with the ESC Business Office to negotiate/administer customer agreements and ensures full cost recovery operations for all services performed. Contributes to ESCs organizational budget and performance planning processes.

Work is typically governed by established guidelines, policies, and procedures. Resolves routine problems independently but consults with higher-level management when existing guidelines are not available or applicable to complex problems. May be called upon to assist in developing new policies and procedures.

May perform other duties as assigned.

Job Requirements:
Requirements Conditions of Employment

US Citizenship is required.
Selective Service Registration is required for males born after 12/31/1959.
Must submit an SF50 (See Required Documents).
A one-year supervisor/managerial probationary period may be required.
Successful completion of a security investigation may be required.
Please review Required Documents and Additional Information.

Qualifications

To qualify for this position at the FV-J (FG/GS-14) level, you must demonstrate in your application that you possess at least one (1) year of specialized experience equivalent to FV-I (FG/GS-13) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Specialized experience includes: Experience planning and communicating organizational objectives; overseeing and/or managing system administration services and database administration services; creating, negotiating, and administering customer agreements; performing maintenance, enhancement, monitoring, and production services on multiple systems; operating under ISO 20000, ISO 9000:2001, and ITIL principles; demonstrating accomplishments of IT project assignments such as vulnerability scans on databases, operating systems, web sites, network switches, and virtual environments; analyzing vulnerabilities and development of reports to assessors, system security officers, and management reports; and installing, maintaining and troubleshooting computer applications...

AND

Individuals must have IT-related experience demonstrating each of the four competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Applicants should provide examples of specialized experience in their work history. Qualifications must be met by the closing date of the vacancy announcement.

Education

Refer to Qualifications.

KSA Information:

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the KSA's listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required Documents

Notification of Personnel Action (SF-50) will be required to verify area of consideration. Other supplemental documentation, etc. will be accepted in combination with your on-line application. These documents must be uploaded with your application or emailed to 9-AMC-AHF-S210@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.

If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Salary Range: $108,601 - $168,362

Job Ident #: 817812300

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Supervisory IT Specialist

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