In this interesting role, you will be responsible to contro the day-to-day running of Service Delivery Department. Ensure the smooth running of operations, the management of the department in relation to safety management, cost control, resource planning and operational change management and reporting. Delivers the best in - class service as outlines by the customer SLAs. Responsible for department performance monitoring and improvements initiatives implementation, including staff performance management and improvement plan. Ensure fleet maintenance programmes are ahered to by coordinating with QACC maintenance services proviers.
To achieve success in this role you will need to:
- Responsible for implementation of management instructions including customer service, aircraft delivery and handling, food safety, quality control and security measures
- Liaises with airline represenatives to ensure the policies/procedures relevant to operation are implemented as planned
- Ensure maximum productivity by implementing proper staff rosters (supply) for the department that match the work requirements (demand)
- Ensure that all discrepancies are reported, investigated and Duty Managers and Head of the Department (HOD) are updated of the action taken
- Ensure that all staff are briefed, acknowledge and comply with work procedures relevant to the department
- Manage the departmentss overtime within the agreed metrics, plus maintaining department KPIs
- Reviews current procedures, develops and implements new systems and procedures to improve efficiency of the department to follow LEAN principles
Be part of an extraordinary story:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
QualificationsHigh School Qualification / Vocational Qualifcation / Diploma or Equivalent (Type of Diploma Based on Role) with minimum 4 years of job - related experience.
Job Specific Skills:
Essential:
- HACCP Certification or Related Training
- Sound Computer Knowledge
- Good communication and in writing English
- Excellent knowledge of flight catering operation
- Managerial Skills
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
