SICK LEAVE - PRODUCT SUPPORT ENGINEER

Job Description:

Manejar y tratar todas las consultas técnicas y eventos, incluida la respuesta a los clientes y la red.

Desencadenar y dar seguimiento a acciones correctivas.

Asegurar el cumplimiento de Aeronavegabilidad y KPIs (OTD,…).

Contribuir a la definición de soluciones técnicas y medidas preventivas y modificaciones y entregarlas a los clientes y la red para problemas relacionados con el servicio.

Consolide y analice los datos en servicio de los clientes y proporcione información fundamentada para el diseño, soporte y disponibilidad de la flota.

Organizar y gestionar reuniones periódicas de revisión técnica de productos con clientes y partes interesadas para informar sobre el cierre de problemas de mantenibilidad y operatividad y perspectivas futuras.

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Mission:
• As part of AHE NH9O Product Support team, this position contributes to provide technical support ta
in-service NH9O Spanish fleets (as NHI/AHE DPC), as well as worldwide NH9O fieets related ta Front
Fuselage matters (as AHE SDR).
• This in-service Technical Support Service (TSS) aims to ensure Continuing Airworthiness and fleet
serviceability, bringing solutions ta technical problems encountered on in-service aircrafts.
• AHE Product Support organization acts as unique technical communication channel between NH9O
Spanish End Users and AHE/NHI (Industry) for ail technical queries & events of Spanish NH9O
Fleets. Downstream investigation and resolutions are handled and substantiated within the own AHE
organization as prime, and/or within NHI TSS organization and their partners.
• In case of FF topics, AHE acts as SDRC, where Product Support organization handled queries and
events from ail customers and provide expertise and resolution with the AHE SDR support, if necessary.

Key competencies:
• Aeronautical Engineer, or similar. High level of English.
• Ability ta work in an international and multi-companies team.
• High reactivity, agility and technical analysis skills.
• Customer oriented
• Ability to work under customer pressure and in flexible time, if required.
• High level in Excel andlor Google Sheets.
• Knowledge of CATIA or other additional computer skills may be valuable.
• Experience in aeronautical sector is valuable, especially in Aircraft Maintenance.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

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