Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity.

Job overview and responsibilities

The Mosaic Program is focused on revolutionizing and modernizing our existing Passenger Services System (PSS), and the Product team you’ll join is working to retire United’s PSS and migrate to a cloud-based platform to emerge as a modern retailing leader in Order/Offer management systems. This position will play a critical role in continuing to develop our transformative strategy, with a particular focus on smart technology and artificial intelligence (AI) which will support our ambitions. This role will require an understanding of both business and technology, as well as a strong customer-centric focus as we are looking to redefine core business processes and technologies. This is an exciting opportunity to “change the unchangeable” and build a new, cutting-edge passenger service system (PSS) that will shape the industry for years to come!

This role will be responsible for overall definition of strategy and roadmap with business partners and working on business analysis project tasks with application development teams. This role will also be responsible for supporting Application Development teams on following Agile practices- writing, refining and prioritizing user stories and leading the delivery efforts.

• Translates high level requirements into detailed level user stories to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value
• Facilitates meetings and presentations to ensure alignment on project scope, requirements, and impact analysis findings
• Facilitates agile ceremonies such as kick off, iteration, estimation sessions and help to keep team up to date with changes in priorities and to be available to answer questions quickly
• Collaborate with Business partners, Architects, Developers, QA, DevOps and other stake holders to ensure deliverables meet expectations
• Drives knowledge base initiatives such Training programs, as documentation of knowledge articles and end user training
• Drives efforts for production incident identification, workaround, and remediation
  

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

• Bachelors degree
• 10+ years of Industry experience as Business analyst, product owner, product management.
• Excellent communicator with outstanding analytical skills in order to collaborate with business users, technology teams and leadership in an Agile environment.
• Hands-on experience with Jira/ADO.
• Strong problem-solving, listening, written and verbal communication and decision-making skills
• Domain expertise and relevant experience in Airline Reservation System (PSS) is preferred
• Demonstrated use of Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Word, Visio, and PPM
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Masters degree
• 4+ Agile/Scrum experience/certification
• Detailed knowledge of airline reservation systems
• Understanding broad principles of airline domain
• Desire to dedicate time and energy to accomplish goals, tasks, assignments, doing what it takes to get things done
• Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer