IT Support Technician II

Job Description:

DPP is seeking an IT Support Technician for an opportunity in Englewood, Colorado.

Work arrangement:

Fully onsite in Englewood, CO
W2 position; 12 months

Position summary:

Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
Provide basic network support ensuring desktop and other networked peripherals full connectivity.
Perform preventative maintenance and setup for a variety of computer-related equipment and locations, including audio-visual conferencing systems and conference rooms.
Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel walk-ups.
Support organizational efforts and maintain policies and procedures in the IT Department
Assist with the creation and maintenance of local site IT systems documentation.

Required knowledge, skills, and abilities:

Customer/solution ownership, an overall drive for excellence.
Team-focused with the capacity for knowledge sharing
Written and verbal communication skills with end users
Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
Ability to understand user and business needs and translate to technical solutions
Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals
Comprehensive troubleshooting skills of industry standard hardware and software products/services

Education/equivalency:

Associate’s degree in a related field of study with 2 or more years of relevant experience
Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.

Interested? Learn more:
Click the apply button or contact our recruiter Daniel at Daniel.Freedppit.com to learn more about this position (25-00684).

Authorized US Worker - Those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Job Ident #: 25-00684

Company Details

DP Professionals

3741 Landmark Drive
Suite 200
Columbia, South Carolina 29204 USA
www.dppit.com/

DPP® specializes in placing highly qualified information technology professionals in both contingent and direct hire opportunities in private industries such as healthcare, insurance, banking, utilities, energy, manufacturing, federal and state government...

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Job Info

Location

Englewood, Colorado, United States

Type

Permanent

Company Details

DP Professionals

3741 Landmark Drive
Suite 200
Columbia, South Carolina 29204 USA
www.dppit.com/