The Automation and Continuous Delivery Branch in the AIT Infrastructure & Operations Directorate is responsible for researching, developing, collaborating, and implementing automated ways to improve continuous service delivery of IT Service processes.

IT Specialist (Data Management)

Federal Aviation Administration • 
College Park, Georgia, United States
Position Type: Contractor
Job Description:

The Automation and Continuous Delivery Branch in the AIT Infrastructure & Operations Directorate is responsible for researching, developing, collaborating, and implementing automated ways to improve continuous service delivery of IT Service processes.

Duties

As an IT Specialist, you will be responsible for designing, developing, testing, and deploying automated workflows using low code or no code platforms. You will also be responsible for researching and integrating artificial intelligence (AI) capabilities into software applications, platforms, or systems to deliver impactful solutions across the organization. This role involves collaborating with stakeholders to understand business processes, identifying automation opportunities, and implementing solutions to streamline business processes and improving efficiency.

Specific duties of this position include but are not limited to the following:

  1. Analysis and Design
    • Collaborate with business stakeholders and process owners to understand, analyze, and document requirements/processes.
    • Analyze processes to identify opportunities for automation and optimization using robotics process automation (RPA) and AI.
    • Design automation solutions based on business requirements.
  2. Development and Configuration
    • Utilize low code and no code development platforms to build automation solutions, leveraging pre-built components and templates.
    • Configure and customize automation workflows/robots, data integrations, and business rules.
    • Develop custom scripts to enhance automation capabilities as needed.
  3. Testing and Debugging
    • Conduct thorough testing of automation solutions to ensure functionality, accuracy, and reliability.
    • Debug and troubleshoot issues, identifying root causes and implementing necessary fixes.
  4. Deployment and Maintenance
    • Coordinate deployment of automation solutions into production environments.
    • Perform routine maintenance tasks, updates, and optimizations to enhance automation effectiveness.
  5. Documentation and Reporting
    • Create comprehensive documentation for automation solutions, including process diagrams, user guides, and technical specifications.
    • Maintain accurate and up-to-date documentation of processes, configurations, and changes.
    • Provide regular progress reports and status updates to Manager, team members, and stakeholders.
  6. Continuous Improvement
    • Identify opportunities for process improvement and automation within the organization.
    • Collaborate with cross-functional teams to enhance existing automation solutions and drive innovation with RPA and AI.
  7. Collaboration and Communication
    • Collaborate with stakeholders and other team members to ensure successful project delivery.
    • Communicate effectively, both verbally and in writing, to convey technical concepts to non-technical stakeholders.
    • Participate in meetings and discussions to gather requirements and provide technical expertise.

Job Requirements:
Requirements Conditions of Employment
  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents).
Qualifications

To view the complete qualification standard, applicants should reference- U.S. Office of Personnel Group Coverage Standard for Office Automation Information Technology (IT) Management Series 2210 (Alternate A), please refer to:

https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-H, FG/GS-10-12. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Specialized experience is: Experience developing, testing, and deploying automated workflows using low-code or no-code platforms such as Microsoft Power Automate, UiPath, or similar tools and utilizing Business Process Automation (BPA) software such as Microsoft PowerApps, ServiceNow, and Jira for integration with custom developed workflows/software.

Applicants should include examples of specialized experience in their work history.

Qualifications must be met by the closing date of this vacancy announcement.

Interviews: If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list.

Selection may be made from this announcement or from ACT-AFN-24-AIF210-90639.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.



IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required Documents

Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application. These documents must be uploaded or emailed to jennifer.a.lowery@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.



Applicants claiming eligibility for the Expanded Veterans Hiring Opportunity (EVHO), MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

If you are a current or former Federal employee (including a current FAA employee), you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are a current Federal employee and need a current copy of your SF-50, please contact your personnel office. If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/. If you are a former Federal employee, you can obtain a copy of your SF-50 by writing the National Personnel Records Center Annex, 1411 Boulder Boulevard, Valmeyer, IL 62295. Additional information is available from this link: https://www.archives.gov/st-louis/opf.

Expanded Veterans Hiring Opportunity (EVHO) are preference eligibles and veterans who are honorably discharged from the Armed Forces after completing at least three (3) years of continuous active service. Applicants claiming eligibility for EVHO, MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Salary Range: $75,305 - $116,712
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