Head of iOCC
About Brussels Airlines
Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Mission
You will be responsible for all iOCC activities of Brussels. Will seek opportunities for continuous improvement of all OCC processes in support of flight operations. Leads the OCC teams and provides inspiration and drive to provide the highest possible standards of network management, flight dispatch, and day to day flight and cabin crew utilization.
OCC: to provide safe, secure and compliant execution of flights for Brussels Airlines, with efficiency and punctuality. Ensure compliance with all Operations Manuals policies, internal procedures, labour agreements and local laws.
Ensure the coordination between operational departments in case of irregularity operations to limit its impact on the operation and the customer experience with safety as the primary concern.
Tasks
Department Leadership
You will be responsible to give clear guidelines to the staff. You will make sure all employees are following the procedures and the checklists put at their disposal and support in full the objectives set for the OCC and Training Support Department. Ensures that all employees are trained according to OM-D.
Permanently monitor the staffing levels of the OCC team. Ensure that the budget objectives are respected and anticipate the replacement in case of turn-over, and long-term absences in cooperation with HR.
Establishes the duty rosters and holiday schedule to protect continuity and makes annual evaluations according to the procedures defined by the Human Resources Department
Follow up Performance Monitoring
You are responsible for punctuality and regularity follow-up within the company. Will report the reasons, the actions taken to reduce the negative impact and follow up all coordination issues between operational departments and make sure that the root causes are being tackled with process adaptations.
Develops new key performance indicators that are useful for the optimal management of the operation and adjusts them regularly.
Budget responsibility
Is responsible for the on time delivery of Budget figures for his department in collaboration with controlling. You will follow up the monthly evolution versus the budget and will inform the Director of Flight Operations in case of expected deviation.
Working procedure
Observes and ensure optimal coordination between OCC, HCC, GCC, MOCC, Flight Planning, Crew Watch and the Flight and Cabin Crew. Acts as focal for relationship with external service suppliers to ensure SLA compliance.
Based on operational data the Head of OCC seeks to actively implement process optimization, appropriate analytics to ensure the highest standards of safety and compliance.
Measures the efficiency of the Ops Control Department by establishing Key Performance indicators and makes recommendations for optimization.
Flight support
Provides the following support with regards to the execution of flights specifically at the level of; Navigation; Notams; Analysis of Airport; Flight Documentation; Flight Planning; ATC Slots; Mission support for the follow up of aircraft in flight
Coordination with external stakeholders
Is the liaison with relevant external entities such as wetlessors, brokers, Skeyes, Eurocontrol, Brussels Airport Company, Outstations and the relevant regulatory authorities.
Profile
- Master or equivalent industry experience
- 5 years in management functions in production environment
- Language skills – Fluent in English. Dutch and French speaking an advantage
- MS Office: Word, PowerPoint, Outlook and Excel
- Thorough knowledge of EASA-Ops/ EASA Air Crew Regulation /Air Law
- Strong in leadership
- Driven to optimize processes
- Outstanding communicator
- Team orientate
- Structured approach
- Stress resistant
- People management, leadership
- Highly analytical
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