We are easyJet – a FTSE-100 listed, multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
> Are a Native Italian speaker required, with exceptional written Italian alongside fluecy in spoken and written English.
> Have experience in aviation or dispute resolution claims
> Enjoy managing a busy caseload, building strong relationships, and working in a fast-paced environment
> Can be in our Luton head office 3 x per week
The Team
Join our Disputes Team, where you will work closely with both internal and external legal representatives, as well as our operations and customer service teams. We are passionate about supporting the business in managing consumer legal challenges and ensuring our customers receive the best possible service during times of operational disruption.
The Role
As a Consumer Claims Paralegal for Italy, you will support the management, coordination, and processing of consumer legal challenges that arise from operational disruption. Your focus will be on claims for delays and cancellations, ensuring each case is assessed and managed efficiently.
You will:
> Manage a caseload of litigated claims from inception to settlement or final hearing, including compliance with court timescales, liaising with third party legal representatives, and preparing for trial
> Access and interrogate aviation operational systems to gather information for defending court cases or supporting out-of-court settlements
> Liaise with legal representatives across different jurisdictions to coordinate cases and settlements
> Collaborate with the operations team to secure evidence and provide guidance on disruption management strategies
> Advise customer service on EU 261 legislation and consumer law enquiries
> Maintain accurate databases and systems, ensuring consistency of information relating to flight disruptions
> Ensure timely payment of claims and accurate recording of payment data
> Maintain the precedent and evidence database for the Disputes Team
> Attend business disruption meetings to provide advice during mass or predicted disruption events
