Company Description

Air Charter Service are searching for a passionate Client Retention Consultant to join our Client Experience department in our London HQ. Working alongside the team, you will be responsible for liaising with clients via phone call and email to gather vital feedback on the service and experience that was provided by our Charter Consultants.

Job Description

Working across all three charter departments, you will be responsible for passing client feedback to the consultants and working with them to ensure that the Clients return to book with ACS again! Duties will include but are not limited to:

• Work closely with charter consultants to create bespoke ideas on how they can elevate their services
• Contact clients post flight to gather their feedback
• Respond with any objections or negative feedback in a professional manner
• Build meaningful relationships with both Sales and Non-Sales departments
• Work toward consistently hitting your after sales call targets to drive increased client retention
• Complete requested data projects using inhouse reports and systems

Additional Information

• 22 days holiday per year (increasing to 25 after 1 year service) and with length of service
• Free breakfasts and lunches in our onsite canteen "The Hangar"
• Onsite gym with free weekly classes
• Private healthcare and pension
• Cycle to work scheme
• 2x charitable "giving back" days
• Continued professional development
• A friendly fun and very exciting environment enhanced with regular company-funded social events such as socials and seasonal parties

Diversity and Inclusion

Here at ACS were passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.

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Qualifications

• Fluent in business level German and English is essential
• High level of customer service experience, ideally within a luxury environment
• Strong desire to exceed targets
• Outstanding written and verbal communication
• Resilient and able to handle client feedback
• Flexible with the ability to take client calls outside of scheduled working hours