Baggage Tracer

Job Description:

Position SummaryReporting to the YWG Base Manager, the Baggage Tracer is responsible for tracing lost, delayed, or misdirected baggage for customers, to ensure timely resolution and exceptional customer service. This role involves tracking and recovering misplaced luggage, maintaining accurate records, and collaborating with customers, and other company personnel, to deliver effective solutions.Personal CharacteristicsHighly flexible, with the ability to respond quickly in a dynamic environmentProfessional and respectful, with a positive work attitudeTimely with a high level of commitment to on-time performance is essentialMotivated with the ability to work independently and as part of a teamEffective verbal and written communication skillsHigh level of respect, understanding and regard for First Nations communitiesAble to think critically and act logically to evaluate situations and provide sound judgmentAble to build and maintain lasting relationships with all departments, business partners and customersSuperior time management skills, multitasking skills and the ability to prioritize tasksStrong problem-solving and analytical skillsAble to handle stressful situations in a calm and effective mannerCustomer service oriented with a commitment to exceptional serviceStrong attention to detailWork well under pressure and exercise tact and patience when dealing with both employees and customersKey Responsibilities and AccountabilitiesTrace lost or misdirected baggage and maintain shipping and other recordsCoordinate with Northern Station teams and external courier services to expedite baggage recovery and deliveryRespond promptly to customer feedback regarding baggage related issues via phone, email, or in personMonitor and respond to connecting baggage and customer emails related to baggage claims and other baggage related inquiries in a timely mannerMaintain accurate records of delayed and rerouted baggage and report to the Claims Supervisor accordinglyPrepare reports on delayed baggage and customer feedback trends for internal reviewWork closely with other departments to ensure seamless baggage handlingMaintain and the cleanliness and organization of the delayed baggage room. Accurately document all items received and claimed daily.Ensure all procedures and policies related to baggage handling are strictly followedActively participate in the Company’s Safety Management SystemPerform additional duties as assignedMinimum Education, Experience and CertificationsHigh school diploma or General Education Degree (GED) equivalentIndigenous and Cultural Awareness Training considered an assetMust be able to obtain and maintain any applicable transportation security clearances and additional authorizationsPrevious customer service experience considered an assetPrevious experience with an Airline Reservation Software System considered an asset (Amelia preferred)Experience using Microsoft Office Suite (Outlook, Excel, Word)Working ConditionsPhysically able to perform all listed job dutiesTravel by aircraft and other means as required by roleWork performed primarily in an office environmentManual dexterity required to use desktop computer and telephoneWork performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditionsAble to lift and carry up to 50lbsWork performed in multiple environments; contact with staff and the general public Methods and procedures described or implied in the job profile may be altered to accommodate employees.

Job Ident #: 179

Company Details

Perimeter Aviation

626 Ferry Road
Winnipeg, Manitoba R3H 0T7 Canada
www.perimeter.ca

Established in 1960 and based in Winnipeg and Thompson Manitoba, Perimeter Aviation LP has grown into a diversified airline company with more than 500+ employees, operating a fleet of 30 + aircraft in a scheduled air service to Manitoba and North Western...

Benefits:
Please inquire

Supported Manufacturers:
Bombardier, Fairchild

Supported Models:
Bombardier: Das 8 300, Dash 8 100 Fairchild: Metro III, Metro II, Merlin, Cargo Freighter

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Winnipeg, Manitoba, Canada

Type

Permanent

Company Details

Perimeter Aviation

626 Ferry Road
Winnipeg, Manitoba R3H 0T7 Canada
www.perimeter.ca