BA Cityflyer is an airline with a difference. Yes, we’re part of the British Airways family and take great pride delivering the same impeccable customer service. However, we also do things in our own, unique way.
We serve a business and leisure market from London City, a single-terminal airport just east of Canary Wharf. It’s a place where you’ll really get to know your colleagues and become part of a close-knit team.
You might also get to know our customers too, some of whom fly with us weekly, or even daily. In fact, our diverse and dedicated team really feel like they’re part of a family when they join us.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Cityflyer is yours to make.
This is an airline where your original personality and skills will really shine through.
The role: Operations Assistant Apprentice
As an Operations Assistant Apprentice your primary role will be to support the Combined Operational Control Centre (COCC) Team. You’ll be co-ordinating and planning all the daily operational activities essential to ensuring all BA Cityflyer flights are operated safely in accordance with the company requirements and on time performance, minimising delays and disruption to customers and crew,
This is an approved apprenticeship scheme whereby the successful candidate will study an established curriculum whilst fulfilling the duties of an Operations Assistant within the Combined Operations Control Centre.
The Programme
The Operations Assistant Apprenticeship is delivered by our training provider Crosby Aviation. This apprenticeship will consist of 18 months of ‘on the job’ training along with classroom and online learning.
On completion of your apprenticeship you’ll be awarded a Level 3 Aviation Ground Specialist – transport scheduler qualification which is internationally recognised and progressing to further opportunities within the Company.
The Apprenticeship will provide you with the opportunity to learn about a variety of aviation topics including:
- Flying Programme Management
- Crew Control - rules and regulations
- Meteorology
- Flight planning
- Aircraft Performance,
- Maintenance requirements,
- Human Factors
You’ll also learn about the wider industry and the airline itself through visits and conferences.
What you’ll do:
- Complete training to meet the Aviation Ground Specialist apprenticeship standard.
- Provide general support within the COC to enable the Operations/Crew Controller to maintain focus on contingency planning.
- Work with the Crew Controllers monitoring irregular operations ensuring crew are operating within EASA regulations and company scheduling agreements
- Ensuring crew duties, sickness and fatigue issues are reported and logged
- Maintain aircraft tracking in the AIMS Operations Control System to ensure accurate real time information is available to the COC
- Liaise with internal and external customers around the network to ensure accurate and timely flow of information in / out of the COC
- Monitor airport runway slots, action cancellations and amendments as required.
- Monitor weather trends at all operational airports
- Capture disruption information to defend and assist in the defence of EU261 claims
What you’ll bring to British Airways:
We’re looking for candidates who have a keen interest in the aviation industry, you’ll need to able to demonstrate effective planning and organising skills, ability to prioritise your own workload.
You’ll need to demonstrate excellent problem-solving skills, perseverance with the ability of seeing tasks through to completion along with excellent interpersonal skills (both verbal and written) .
- Experience in working with Microsoft Office suite (Excel, Word, Powerpoint) is essential
- GCSEs Grade C or above, or equivalent in Maths & English
- The ability to work shifts (12 hour shifts ) supporting a 24 hour operation
- Previous experience in aviation is desirable, however we’re happy to train candidates who are eager to learn
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Timelines for this recruitment process
- Initial applications open between 12 June – 28 June but may close earlier if volumes are high
- If your initial application is successful, you will be invited to an Assessment Centre which will take place on 19th July 2024 in persona at BA Cityflyer Head Office, Pioneer House, Towers Business Park, Wilmslow Road, Didsbury, Manchester, M20 2BA.