2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

• To prepare and manage the LHR staff roster with a focus on operational coverage and maintain efficient documentation of personnel records within the Airport Services department, e.g. leave planning, attendance, performance feedback etc.
• Support New joiners’ briefings and registration for biometric attendance system. Maintain required time and attendance documentation and leave and sickness records.
• Plan, co-ordinate and manage staff rosters in compliance with HR policies and local regulations to ensure optimal operational coverage, and that such processes are administered in a consistent and fair manner.

• Support MAS/ASM in developing and maintaining required reports/dashboards to analyse and highlight trends on relevant staff and passenger data, including supporting the required investigation processes for customer complaints.
• Support the department in procurement processes. Raise and track procurement requests to acquire products and track procurement requests for back office and operational purposes Material Requisitions (MRE)/Requisition for Purchase (RFP) other service procurement requests.

• Assist MAS/ASM with training nominations for staff so that staff are effectively developed for their respective roles including any relevant online trainings.
• Supervise, guide and coach the administrative team to ensure they provide an effective administrative service to the station.
• Plan, schedule and control the nominations of Airport Services staff members on training courses (including On the Job training) and maintain/update training records of each employee. Responsibility for producing a monthly training plan with effective control over costs and pre & post coursework and generate a monthly exceptional training report for those employees who do not meet the required standards.
• Manage MAS/ASM calendar and produce minutes and reports from all meetings.
• Develop and maintain the Local Procedures Manual ensuring that this is updated every six months. All updates should include the relevant issued Station and Corporate Service Notices
• Ensure Health & Safety compliance for the LHR office.

Qualifications:

• ‘A’ level or graduate.

Experience:

• 5+ years administrative and operational experience gained within an airport.

Knowledge/skills:

• Knowledge of rostering.
• Good organisation skills.
• Ability to communicate effectively at all levels both in spoken and written English.
• High level of computer literacy.
• Good interpersonal skills.
• Advanced courses in Passenger Handling - Preferred.

Competitive Salary and Benefits