Forming part of the Crew Support Centre, supporting, and guiding our crew by providing exceptional support and advice using Virgin Atlantic’s people policies.
Remain up to date with any operational needs and challenges, being on hand to support our crew whilst striving for continuous improvement within the Crew Support Centre.
Management of daily sickness, fatigue and punctuality and effectively monitoring and tracking off roster activity.
Using data and insights to identify trends and to mitigate any risks to our brand, customer experience and employee wellbeing.
To promote great engagement and service delivery, you will build positive relationships and respond to all queries and calls with consistency within a reasonable timeframe. You will work smartly to ensure any escalations have been processed.
Working closely with the Crew Support Managers and Crew Performance Managers, you will help drive employee relation cases forward by supporting with any first line cases / investigations, producing reports, and making recommendations.
You will issue of letters of concern and formal sanctions for sickness and punctuality in line with policy and deliver outcomes in a sensitive manner.
You will gain a comprehensive understanding of related departments and their responsibilities/policies.
Ensure all crew absence is managed effectively with a consistent tone whilst minimizing any off-roster impact to our operation.