Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Team Overview: United Airlines’ Customer Travel Experience team plays a pivotal role in enhancing the travel experience for our customers. We collaborate closely with both business and technology leaders across the company to develop and optimize services such as Reservations ,Seat assignment, Upgrades, Onboard Wi-Fi, Booking, Check-in that are integral to our airline functions. Our efforts are key in supporting both the commercial and digital channels of United, ensuring that we deliver a seamless journey for our customers from start to finish.
Job overview and responsibilities
Senior Manager role involves leading a talented development team in the design and development of automated planning tools. A strong emphasis will be placed on collaboration with our business partners to ensure that the applications and services we create meet the evolving needs of the business. We are looking for someone with robust programming skills and experience in Agile methodologies.
- Product Delivery and Support:
- Responsible for delivery of large programs and continuous improvement initiatives within the web and backend channels
- Collaborate with developers, cross-functional digital technology teams and business users to design, develop, and integrate user interfaces and services that meet business needs.
- Contribute to the team effort by accomplishing project tasks on schedule and by interacting and mentoring junior and senior team members.
- Collaborate with network, security, end user services, common services, and other IT stakeholders to assist with ensuring adherence to standards, IT security, enterprise architecture and integration considerations.
- Provide effective leadership, motivation and mentoring to develop team members on managing 3rd party vendor hosted solutions, various phases of the software development life cycle, oversight of resources located locally and remotely, and adherence to United Airlines standards for security, platform, and performance.
- Guide team on facilitating investigation of production outages/problems and the subsequent restoration of service; ensure determination of root cause with plans for remediation; escalation points for application/system production outages.
- Maintain in-depth knowledge of technologies and architectures used to support assigned set of applications and systems.
- Leadership:
- Build and maintain relationships with business partners by providing a team of subject matter experts and leadership to collaborate with a matrixed team of functional and technical resources across the organization to deliver value added services and solutions.
- Provide leadership and guidance to team and IT support groups to ensure business and technical requirements are met and the finished product is delivered to the customer per schedule and budget.
- Reports to senior leadership on key performance indicators for departmental initiatives and on the health of the projects under their supervision
- Lead team members and collaborate with business units to execute on application roadmap.
- Influence and motivate members of their peer group to better managerial and leadership practices.
- Conduct performance reviews, coaching, identifying training and development requirements and plans.
- Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups/teams.
- Accountable for administrative management of 10+ IT professionals as direct reports – HR administration, Time Reporting, etc.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.