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Boeing Brand Experiences (BBE) is seeking a professional Senior Operations Coordinator to support the growing tour and experiences portfolio at Boeing Future of Flight (BFoF). This is a full-time position which requires work on weekends, evenings and holidays, and is based on-site at the Mukilteo, WA facility.

As a world-renowned public facility and one of Puget Sound’s most popular tourist attractions, Boeing Future of Flight typically welcomes more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace innovation and Science, Technology, Engineering, and Mathematics (STEM) learning concepts. Experiences also include private events and public programs featuring Boeing themed concepts.

Operations Coordinator is a shared function where multiple coordinators own specific work assignments that support development and daily delivery of high-quality brand experiences throughout the onsite BFoF visitor journey. With guidance from the BFoF leadership team, this role executes and implements approved policies and procedures, oversees daily operations for all onsite experiences, and assists with the development of new programs. The optimal candidate for this position is detail-oriented and proactive, demonstrates sound judgment and business acumen, collaborates well, is an enthusiastic and inspirational team leader, and creates a culture of hospitality within a fast-paced environment.

Position Responsibilities (shared across team of coordinators):

Brand Ambassador:

• Displays outstanding visitor engagement skills and Boeing content expertise, demonstrates deep understanding of Boeing Brand objectives and values

• Represents Boeing Brand Experiences and BFoF leadership attributes

Sales and Service:

• Administers ticketing system and leads onsite sales and service processes to optimize revenue and engagement

• Monitors and reports on business Key Performance Indicators (KPIs)

• Supports customer service channels and partners

• Evaluates visitor satisfaction and observes and report on experience and procedural standards for continuous product and process improvement

Experience Operations:

• Produces exceptional experiences by supervising daily operations for tour, theater, gallery and interactives

• Ensures timed experiences operate on schedule and reflects high quality Boeing brand presentation standards while prioritizing safety

• Supports facility rental program and special event activities as required

Lead on Duty Rotation:

• Acts as rotational Lead on Duty (LOD) to guide daily facility operational excellence and lead emergency response

• Addresses operational obstacles and works collaboratively with internal and external partners to create appropriate solutions

Training and Recruitment:

• Designs and leads training programs to support all programs

• Oversees cohesive training infrastructure with standardized training tools

• Provides coaching and team development training

• Leads interview and audition processes for talent recruitment

Schedule and Resource Planning:

• Provides timely and accurate team schedules to reflect optimal labor utilization

• Forecasts labor and operational resource needs based on operating plan

• Communicates with onsite business partners to ensure cohesive operations and business support

Script Development:

• Works with stakeholders to develop approved scripted content for tour and facilitated experiences including public and specialty public tours, theater programs, and other onsite gallery experiences

• Audits program delivery to validate messaging and accuracy

• Other duties as assigned

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in a customer service role

• 3+ years of experience in a role which required strong interpersonal and communication skills

• 1+ years of experience using strong analytical and problem solving skills

• 1+ years of experience multi-tasking and working in a team environment

Preferred Qualifications (Desired Skills/Experience):

• Experience in a leadership role

• Experience with technology related to ticketing or POS (point of sale) systems

• Experience with Microsoft office tools including Excel, Word and PowerPoint

• Experience with written business communication skills

• Experience with Boeing and/or Boeing Future of Flight

• Proven reliability, punctuality and regular attendance

Capability to Perform the Following Requirements:

• Current required schedule: Thursday through Monday, 100 onsite. Opening hours are subject to change based on seasonal and special event activities.

• Must be capable to work weekends and holidays

• Must be capable to work in standing or walking positions for up to six (6) hours per shift including stairs. Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting

• Capability to use radio, microphone, computer, cell phone, writing implements, cleaning supplies, Personal Protective Equipment (PPE) 

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as spanet and business considerations.

Summary pay range: $56,100 – $75,900

Applications for this position will be accepted until Jun. 02, 2025

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.