Senior Manager Operations Strategy

jetBlue Airways •

Long Island City, New York, United States

Position Type: Permanent

Job Description:

Position Summary

The Senior Manager, Operations Strategy reports to the Director, Operations Strategy and Engineering and is responsible for JetBlue’s overall operations analytics strategy to deliver credible insight, predictive modelling, and informed recommendations for both long-term planning and “day-of” operations. A key role of the team is to support a balance of operability and profitability in the development of JetBlue’s flight schedule and operational resources. The Senior Manager is the primary point of contact across senior company leadership with respect to on-time performance analysis.

The Senior Manager oversees corporate data, operations analysis, regulatory reporting, dashboard development and competitive strategy in support of corporate initiatives and operations leadership decision-making. The Senior Manager also enjoys interacting daily with people at different levels in the organization, influencing others without authority and is an effective leader whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities

Communicate a unified story concerning the status of our operation and underlying drivers of performance
Conduct strategic as well as operational reliability impact analysis in support of corporate initiatives
Investigate and determine root causes of operational events and failures
Produce briefings for Senior Leadership and Board of Directors on a weekly, monthly and quarterly basis
Analyze proposed and current flight schedules to highlight operations reliability risks and propose mitigating strategies
Forecast operational performance metrics used for goal setting, financial and resource planning, and long-range models
Support the Commercial, Finance and People Teams with requested data and analysis for decision making
Review and assess regulatory data/reporting policy creation and revisions
Prepare regulatory reports and data files per government requirement to ensure corporate consistency and data integrity
Take a significant role in the development of crewmembers to support their engagement, growth, goal achievement
All other duties as assigned

Job Requirements:

Bachelor’s Degree in Operations Management, Statistics, Mathematics, Engineering, Transportation Planning or related field; OR demonstrated capability to perform job responsibilities with the combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
Six (6) years of operations planning, data analysis, predictive modeling and/or decision support experience
Three (3) years of experience in supervisory or managerial capacity, managing at least four direct or indirect reports
Proficient with the Microsoft Office suite, SQL language, and data structure knowledge
Excellent verbal and written communication skills
Strong analytical and problem solving skills
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

Eight (8) years of data analysis or decision support experience in aviation or aerospace industries
Advanced degree in Operations Management, Transportation Planning or Business Administration
Proficiency in Python, R or similar high-level programming language
Experience with data visualization tools (e.g. Tableau, Spotfire)
Thorough understanding of the Federal Aviation Regulations pertaining to scheduled domestic and international air carrier operations

Crewmember Expectations

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment

Computer and other office equipment

Work Environment

Traditional office environment

Physical Effort

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

The base pay range for this position is between $111,400.00 and $156,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

Job Ident #: 55447

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Senior Manager Operations Strategy

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