The incumbent is a Support Manager at the Air Traffic Control System Command Center (ATCSCC) overseeing one of multiple program areas such as Training, Quality Control, Airspace and Procedures, Planning and Infrastructure and other facility Areas. He/She is the first level supervisor over a multi-disciplinary team supporting one or more aspects of the traffic management function.
Duties
The incumbent directs a highly technical multi-layered workforce team through subordinate support managers that provide administrative, tactical and strategic support to ATCSCC operations and that impact on the effective and efficient use of the National Airspace System (NAS). The teams consist of a combination of air traffic control specialists, computer specialists, and management and program analysts each of which support one or more aspects of the traffic management function.
The Support Manager is responsible for oversight, planning and directing multiple support activities for the facility, such as training, airspace and procedures, plans and programs and other facility program areas. The incumbent serves as the lead for a functionally integrated team of technical and administrative managers and other personnel. Provides training, coaching and guidance to subordinates and facilitates team building throughout their program areas. Using measures of organizational performance, continuously reviews work progress to assure that result s meet the agencys mission and the customers needs. Serves as a member of the management team and provides advice on ways to improve organizational performance and strategic goals.
Continuously reviews work processes to assure that results meet the mission and goals of the Federal Aviation Administration (FAA), the needs of the aviation community, and the safety of the flying public. Provides training, coaching, and guidance to subordinate managers and is responsible for team building. Participates in accident investigations and incidents as directed by higher authority.
Provides vision and leadership to facility teams. Assigns work to be accomplished by subordinate managers and their staff. Sets and adjusts long and short-term goals and priorities in support of FAA Strategic initiatives. Approves leave; prepares schedules for completion of work; assigns work to subordinates based on priorities; evaluates work performance of subordinates ensuring equity of performance standards and ratings; gives advice on work and on administrative matters; makes decisions on work problems presented by subordinates; hears and resolves group grievances and serious employee complaints; effects disciplinary actions; recommend s/approves selections and transfers; recommends awards or bonuses; approves expenses for overtime, equipment, and personnel; and, identifies and arranges for developmental and other training needs of subordinates.
Recommends necessary budgetary and reprogramming actions required to ensure the effective operation of the ATCSCC. Recommends, reviews and revises operational and administrative procedures to ensure compliance with national programs. Recommends and allocates budget, staff, and other resources to accomplish objectives that impact multiple organizational units/projects/program s and across multiple functions and/or disciplines. Manages budgets and either acquires or reallocates resources among organizational units/projects/programs. Leads and integrates both short-term and long-term future needs through the budget planning process.