West Star is the fastest-growing maintenance repair organization in the industry, and we recognize that this success is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being, all within a small company feel.

When you join our team, we believe you shouldn’t have to wait for your benefits to kick in. That’s why, upon your start date, your benefits begin with you! This includes medical, dental, 401(k) matching, time-off accruals, weekly paydays, and much more. We don’t want you to live to work; we want you to work and live.

What you can expect as a Project Manager at West Star:

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. Responsibilities include customer contact and support, as well as interfacing with department managers. Daily duties involve assisting with work order processing, coordination with customers regarding squawk approval, deposit processing, and closing work orders. Job responsibilities will vary each day and encompass projects as designated by the Operations Manager. You will be required to work independently and manage multiple projects. Coordination of large projects and customer support is critical.

You will be ESSENTIAL to many FUNCTIONS, including:

• Dedication to the projects assigned, ensuring that each customer leaves impressed.
• Pre-arrival coordination of assigned customer projects and arrival debrief coordination.
• Planning and coordinating an overview of aircraft workflow, providing schedule calendars as necessary based on work scope.
• Assisting any department if problems arise.
• Serving as the central point of contact for customers and West Star personnel.
• Working independently on projects and coordinating multiple projects as assigned; schedule and work quality are essential in these functions.
• Collaborating with customers in project management, pricing, and customer support roles.
• Assisting, as necessary, with the Sales and Contracts Departments for assigned aircraft.
• Conducting post-departure follow-ups with customers.
• Effectively and clearly communicating (i.e., speaking, writing, and reading) in English.
• Performing any other job-related duties as assigned by management.

What You’ll Need to Bring With You:

Your Education:

• A high school diploma or equivalent.
• An Airframe and Powerplant License is beneficial.
• Aviation-specific training is a plus.
• A college education or degree is beneficial.
• Management, leadership, and customer service training are beneficial.
• A valid driver’s license approved for airline travel and/or a valid passport is ideal but not mandatory.

Your Experience:

• 5-10 years of prior experience in business aviation MRO activities is preferred.
• You should have general experience with FAA paperwork, work orders, and billing processes.
• Extensive customer contact and customer service experience is required.

Your Initiative:

We’re looking for team players who are self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints is common. You must be well organized, have a high attention to detail, and possess strong written, verbal, analytical, and interpersonal skills while following all company and FAA safety rules and guidelines.

Your Sense of Responsibility:

• Perform all work in accordance with Federal Aviation Administration guidelines.
• Follow all company and safety rules during the performance of your duties.
• Maintain customer-oriented work habits.
• Direct the work and flow of multiple projects.
• Assist in the completion of work orders, FAA paperwork, and billing items.
• Some travel may be required.

Other Particulars:

Physical Requirements:

• Ability to lift up to 50 lbs.
• Routine walking, bending, squatting, sitting, and use of stairs.
• Engage in repetitive physical motions with arms and hands.
• Basic personal computer operations.

Mental Requirements:

• Work with others in a professional manner.
• Prioritize workload effectively.
• Coordinate projects efficiently.
• Possess extensive customer contact skills.
• Understand and implement regulations and guidelines.

Supervision:

• Work with minimal supervision.
• Collaborate with other project managers in a cooperative manner to coordinate projects.

Working Conditions:

• The majority of work will be conducted in an office environment.
• Work will also take place in a hangar environment, which can include varied temperatures from very hot to very cold.
• There will be varied positions in and around aircraft.

Equipment Used:

• Personal computer.