About the role
You will be responsible for overseeing the support for all Amadeus Altea suite of applications. Your responsibility will be to act as the IT SME and POC for Amadeus engagement for all IT and Business teams in Qatar Airways. It is your duty to ensure that the Amadeus Altea suite of applications used by Qatar Airways are running smoothly. The task involves managing incidents and problems, escalating critical and business-impacting incidents, and providing technical and functional support to end-users. Your role involves coordinating investigations and following up on them, as well as helping to resolve issues according to defined SLAs. Stability, availability, and efficient operation of Amadeus business and IT applications must be ensured.
Roles and Responsibilities
- Manage and help resolve application-related incidents and problems. This involves analyzing issues, coordinating with relevant teams, and ensuring timely resolution to minimize impact on business operations.
- Oversees the entire application support function, ensuring that all applications are properly maintained, supported, and meet service level agreements
- Collaborates with other IT teams, such as Digital, Ground services, Commercial & IT, to manage and implement changes to applications. This involves coordinating Change Management process including reviewing the Change Proposals and Requests, testing and deployment activities, and ensuring smooth transitions.
- Deployment and managing Service management processes plus best practices.
- Manage the incident, change management effectively, and highlight if any critical risks associated and support go-live activities.
- Provide timely updates to all stake holders on Incident resolutions progress, incident reports and share post incident Root Cause Analysis
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible
QualificationsAbout You
- Bachelor Degree or equivalent with minimum 10 years of Airline/IT industry experience of which 5 years as Application support lead
- Knowledge of end-to-end Airline commercial/operational applications flows and processes
- Knowledge of Amadeus Altea Service Delivery processes, starting from requirements phase until delivery, Application support processes will be of added advantage.
- ITIL (Information Technology Infrastructure Library) certified demonstrating knowledge of framework for IT service management is considered a plus
- A strong technical/functional background and proficiency in various aspects of Amadeus applications are essential
- Ability to work in dynamic and challenging environment and support to manage multiple parallel complex initiatives as Project lead
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply (External)
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
