Primary Function

Serves as the overall Program Manager for the AFRC Task Order under the CHARLES contract. Acts as the single point of contact for all AFRC Task Order contract matters, with full responsibility for the safe, effective, and efficient execution of aircraft maintenance, logistics, support equipment, and flight crew support operations. Provides leadership and oversight of all Yulista personnel and subcontractors supporting the three primary AFRC task areas: Aircraft Operations Support (AOS), Aerospace Ground Support Equipment (AGSE), and Aircraft Flight Crew Support (AFCS).

Essential Duties

The AFRC Program Manager has ultimate accountability for program execution, customer satisfaction, and contract compliance. Key responsibilities include:

• Contract Leadership & Representation
  • Serves as the contractor’s single authorized representative, empowered to interface directly with the Government Contracting Officer (KO), Contracting Officer’s Representative(s) (COR), and NASA AFRC customer leadership.
  • Maintains open, transparent communication to ensure alignment with customer mission objectives.
• Task Order Management & Successful Execution (Deliveries)
  • Establishes and manages cost, schedule, and performance risks for all task areas to attain exceptional CPARS ratings.
  • Identifies, tracks, and mitigates risks related to safety, technical performance, cost, and schedule.
  • Directs both internal staff and subcontractor site managers to achieve operational success across AOS, AGSE, and AFCS CLINs.
  • Holds full authority for hiring, terminating, and managing Yulista personnel assigned to AFRC Task Order.
  • Accountable for program financials, including budget management, profit and loss performance, and resource allocation.
  • Ensures safe, compliant, and effective operations across all assigned functions.
  • Develops and refines processes to improve efficiency, quality, and mission support.
  • Establishes and monitors performance metrics to assure compliance, customer satisfaction, and attainment of company objectives.
  • Conducts regular program reviews, prepares agendas and reports, and ensures timely communication of results.

• Customer Engagement
  • Serve as the primary point of contact for customer interactions and communications.
  • Build and maintain strong, long-term relationships with key stakeholders.
  • Understand customer objectives, requirements, and feedback to ensure alignment with program goals.
  • Lead regular customer status meetings, briefings, and reviews.
  • Proactively address customer concerns and resolve issues in a timely manner.
  • Identify opportunities for value-added services and potential program growth.
• Team Leadership & Development
  • Foster a positive and productive workplace culture.
  • Provide day-to-day leadership and support for team members across the program.
  • Monitor employee engagement, morale, and performance, addressing issues promptly.
  • Partner with HR to support employee development, conflict resolution, and recognition efforts.
  • Encourage open communication and provide mentorship and guidance to team members.
  • Promote a culture of accountability, collaboration, and continuous learning.

Supervisory Responsibilities

This position has direct reports and performs exempt level decision making including interviewing, hiring, terminating, performance reviews, and performance corrections. This position has the responsibility and authority to carry out assigned tasks.  

• Directly supervises assigned Yulista personnel and provides leadership to subcontractor site managers.
• Exercises full authority to assign, direct, and evaluate work performance.
• Responsible for maintaining a safe, compliant, and respectful workplace aligned with company values and contractual requirements.

Desired Knowledge, Skills & Abilities

• Proven experience leading diverse teams in similar scope and complexity in high performance aircraft and test & evaluation environment, with emphasis on aircraft maintenance and flight operations.
• Strong interpersonal and team-building skills with the ability to attract, develop, and retain high-performing staff.
• Exceptional written and verbal communication skills; able to prepare clear reports, briefings, and correspondence for senior leadership.
• Demonstrated ability to interpret and apply technical documentation, safety rules, and maintenance procedures.
• Strong customer engagement skills, able to establish trusted relationships at all levels.
• High-level analytical and problem-solving skills; able to balance technical, financial, and mission-driven decision-making.
• Demonstrated experience overseeing multiple high performance aircraft types at organizational and intermediate levels of maintenance (Depot experience a plus).
• Proficiency in working with subcontractors and cross-functional stakeholders (contracts, finance, supply chain, HR, etc.).
• Knowledge of Risk and Opportunity Management principles and tools.
• PMP Certification preferred.
• Bachelor’s degree is desired.

Required