About the role
As a Product Insight & Research Manager you will be pivotal in bridging the gap between data and actionable insights that drive strategic decisions. This position involves a comprehensive approach to understanding market trends, consumer behavior, and product performance. By synthesizing data from various sources, the manager not only informs the business about past performance but also forecasts future trends and identifies opportunities for product innovation. The ultimate goal is to enhance the customer experience by ensuring that products meet and exceed customer needs and expectations, thereby fostering loyalty and driving business growth. Effective communication of insights and findings to stakeholders is also a critical component, ensuring that the data translates into tangible business value.
Other key responsibilities are:
• Conduct market research and data analysis to provide compelling insights for the management to construct comprehensive business cases for strategic initiatives, focusing on product development and service improvements across the customer journey.
• Design and implement dashboards to effectively monitor and communicate customer experience metrics.
• Create dynamic data models to represent customer personas, collaborating with relevant departments to analyze trends, gauge customer satisfaction, and pinpoint areas for ongoing enhancement throughout the customer journey.
• Conduct market research for different product initiatives to inform new and existing product designs. Monitoring the potential gain of the initiatives and the actual results.
• Perform market research for various product initiatives to guide the design process of new and existing products, tracking both projected and actual outcomes.
• Spearhead product research efforts to promote sustainability projects, ensuring alignment with organizational goals.
• Collaborate with the central Business Intelligence team to generate global insights, leveraging both primary and secondary data sources.
• Maintain active engagement with external stakeholders, vendors, and suppliers to stay informed about innovative products that could offer a competitive edge, serving as the initial checkpoint for new supplier offerings.
• Monitor internal performance metrics and conduct external benchmarking to create insightful reports that support strategic decision-making, both on a regular and as-needed basis.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
QualificationsAbout You
We are looking for a passionate and experienced professional to join the Product Development & Design Team
• Min. Diploma, Bachelor’s Degree or Equivalent
• 6+ years of experience with data analysis & deriving insights from data and submitting actionable recommendations to management.
• Experience of using business intelligence tools to develop dashboards to track and report on customer experience KPIs.
• Advance skills in Power BI and Tableau software programs.
• Work experience in managing (processing and analysing) voluminous data.
• Experience in preparing and giving presentation on business performance to middle and senior management.
• Experience conducting marking research and developing business cases
• Proven experience and knowledge of using analytic techniques and business analysis concepts.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to Apply
If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.
