PILOT MANAGER – ALC / PMI
We are easyJet – a FTSE-100 listed, multi-billion-pound low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Job Purpose
Supporting the Base Captain, the Pilot Manager will help support and lead our Pilots at base, promoting a high-performance culture with visible, proactive leadership and inclusive behaviours. Pilot engagement, flight operations KPIs, and safety performance are priorities. This role is part of the Flight Operations function and will work cross-functionally with all internal departments, integrating pilot support with base operations strategy and driving improvements in performance, safety, cost control, and crew engagement.
Job Accountabilities
- Support the operational effectiveness of the base.
- Strategic ownership of base performance, including crew KPIs, safety compliance, cost control, and engagement.
- Manage pilot performance related to conduct, absence, return to work, disciplinary and grievance procedures.
- Provide end-to-end oversight of pilot support at base, including rostering feedback and fatigue management.
- Support the Base Captain in delivering the Flight Operations engagement plan.
- Recognise Pilots when they go the extra mile and promote recognition across all communities at base.
- Support the Base Captain with easyJet’s Your Voice Matters survey for Pilots at base, ensuring deliverable action plans are put in place and implemented.
- Build relationships with local industrial bodies & works councils if applicable.
- Represent Flight Operations in senior planning forums and union negotiations as required.
- Support Base Captains in delivering innovative and effective communications to Pilots using multiple and effective channels, including digital platforms.
- Lead digital adoption in pilot communications, engagement, and feedback channels.
- Provide Flight Operations input to ensure Health and Safety standards are met at local level.
- Support the Safety and FRMS team with effective management of fatigue within base.
- Maintain effective third-party supplier relationships (aircraft provisioning, engineering, ground handling, etc.).
- Work with Ground Operations and Cabin Services to ensure delivery of exceptional customer service and operational resilience at base.
- Act as the escalation point for critical pilot issues, including performance, welfare, and wellbeing.
- Support the operation during times of disruption, ensuring cross-departmental collaboration and effective recovery.
- Support the administration of the command process with co-pilots and the Base Captain.
- Develop and implement crew performance frameworks aligned with business goals and continuous improvement initiatives.
- Champion change initiatives, including digital crew tools and process improvements that enhance pilot engagement and base efficiency.
- To be on-call as required.
Competencies
Ownership and Delivery. Has a clear focus to deliver results, working to targets, reviewing progress and adapting their plans accordingly, motivating themselves/the team to achieve.
Customer and Shareholder Value. Understands who their customers are and seeks to exceed their needs, focussing on the importance of safety for both customers and employees.
Business Performance. Understands business and external environment, is cost conscious and understands the longer term perspective and implications of decisions.
Developing talent. Looks at new challenges as an opportunity to learn, takes ownership for own development and is aware of their strengths and weaknesses, looks for feedback from others about own performance.
Building Relationships. Expresses ideas confidently and clearly, builds positive and constructive relationships with others, gets to know colleagues within their own team and supports them to ensure team goals are achieved.
Inspirational leadership. Has the ability to influence, inspire, lead and direct others, can work autonomously as well as in a team.
Innovation and Change. Is open to new ways of doing things and questions existing approaches, views change as an opportunity, comfortable working in a dynamic and ambiguous environment.
