Personal Travel Supervisor

Job Description:

Salary: 29,011 plus excellent benefits

Contract: Permanent

Hours: Full Time - 37.5 hours over 5 days

Shifts: Monday, Thursday, Friday: 9am - 7.30pm / Tuesday & Wednesday: 9am - 6pm / Saturday: 9am - 7pm / Sunday: 11.30am - 5pm

Location: Manchester

Closing Date: 7th April 2025

In a nutshell

Are you ready to take on a unique and exciting opportunity as a Supervisor in the Personal Holidays Retail department at Virgin Atlantic Holidays?

Were looking for a Sales professional, who is passionate about delivering exceptional customer service and leading a successful team. If you have a proven track record in sales, previous people leadership experience, and a passion for creating flawless customer experiences, then this role might be the perfect fit for you.

Day to day

Some of your key roles and responsibilities will be:

Motivate and lead a VRoom store team to achieve world-class sales targets
Build positive relationships with customers through confident and persuasive communication
Stay calm under pressure and prioritise tasks effectively to ensure exceptional customer service
Use initiative to proactively identify and solve problems
Pay close attention to detail to produce accurate work
Collaborate with other departments to successfully implement sales strategies
Offer support to internal/external colleagues, managing any challenges in a positive and professional manner, and deputising in the absence of the Area Manager

About you

Are you highly motivated with the capability to be an encouraging leader with a passion to deliver outstanding results?

Thinking of applying? Were looking for:

Excellent communication skills, both verbal and written
Strong listening skills to understand and fulfil customer needs, especially in escalation cases
Ability to motivate and inspire a team to achieve sales targets and store KPIs
Consistent track record in a sales and/or customer-facing environment
Open-minded and adaptable with the ability to see the bigger picture
Previous experience in leading a small team is desirable

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Job Ident #: 2675

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en

Virgin Atlantic uses a mixed fleet of Airbus and Boeing wide-body aircraft and operates to destinations in North America, the Caribbean, Africa, the Middle East and Asia from its main hub at London–Heathrow, and its secondary hub at Manchester

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Job Info

Location

Manchester , England, United Kingdom

Type

Permanent

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en