Manager, Operations

Reporting Relationship

The Operations Manager reports directly to the General Manager.

Responsibilities:

A key member of local management team, he/she provides tactical leadership and management direction to the Production Operations and Facilities Maintenance team in the organization. His/her key challenges are to spearhead the operational efficiency of the production units in the organization, improve and meet the Turn-around Times, On Time Delivery, Quality and Safety KPIs. He/she is also accountable for effective deployment of resources, including operational discipline, skills development/re‐training and performance management of his/her subordinates.

Production Operations

• Ensure that the products are repaired and returned to customer within the promised turn time and delivery date.
• Implement root-cause analysis to ensure that quality escapes are not repeated.
• Achieve cumulative labor productivity improvement target set annually.
• Achieve YTD OTD of 95 or more.
• Schedule the workload and flow to optimize the capacity of the organization.
• Continuously improve on the work method, Lean production flow, cycle time reduction, setup reduction and mistake proofing.
• Take leadership to drive operational improvements by working with other functional departments internal and external. 
• Perform capacity planning for equipment, floor space and manpower requirements in accordance with forecasted workload. Optimize floor space to meet growth objectives.
• Conduct regular performance review of subordinates, motivate and develop subordinates to optimize their performance and their personal and professional growth. 
• Identify skills gap and ensure adequate cross training of team members.
• Manage support functions which may include Calibration and Metallurgical laboratory as required. 
• Communicate with customers on delivery matters as required.
• Deputize for the General Manager as and when assigned.
• Carries out special projects as assigned

Facilities & Equipment Maintenance

• Supervise all facilities and equipment maintenance activities to ensure safe and efficient operations.
• Ensure required maintenance / inspection logs of all facilities and equipment are properly maintained in accordance with local regulatory requirements and company procedures.
• Implement Preventive Maintenance and Total Productive Maintenance and ensure they are performed on timely and cost-effective basis.
• Implement or integrate software system to run preventive and scheduled maintenance.
• Monitor and track all equipment warranties, service contracts and manuals in one system.
• Maintain sufficient resources with the right training and knowledge of machinery and equipment.
• Ensure Environmental, Health and Safety procedures are complied with.

Skills Requirements:

• Leadership
• Result Oriented
• Planning and implementation
• Change Management
• Communications
• People Development
• People and relationship management
• Performance Management
• Innovation
• Knowledge management
• Maintenance program and support
• Working knowledge of Microsoft Office (Word, Excel, Access, PowerPoint) & production management computer systems.
• Business continuity management
• Legislation and regulation

Academic Qualifications and Working Experience:

• Degree in an Engineering discipline
• At least 8 years management experience in Aerospace or Oilfield industry.
• Extensive knowledge of and experience in deploying Lean Strategy and managing a culturally diversified organization.