At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As a Manager Presales, you will support SITA commercial teams in achieving business objectives while ensuring long-term customer satisfaction through consistent quality of service. Additionally, the role maintains financial health by conducting analysis, reporting, and implementing cost optimization initiatives.

You will be accountable for bringing together key roles from SITA Global Services (SGS) to create proposals that meet client needs while ensuring feasibility, financial soundness and long-term business as usual support. Through cross-team collaboration, the process covers opportunity qualification, bid strategy, proposal drafting, and post-submission support, including contract negotiations and transition to business as usual.

Reporting to the Customer Success Operation (CSO) Business Operations Manager, you will be a part of the Euro CSO Presales team, responsible for managing Bid support process from the operational and support side.

WHAT YOU WILL DO:

Presales

• Drive the proposal of SITA standard solutions to ensure consistent and long-term quality of service and customer satisfaction.
• Engage with clients for non-standard solutions to understand needs and provide tailored proposals in collaboration with Service Support Architects.
• Clearly identify and document risks and assumptions related to the identified solution.
• Collaborate with cross-functional teams to develop accurate cost estimates and define contract schedules, including SLAs and support models. Actively support the negotiation of contractual terms with customers.
• Contribute to the preparation and submission of proposals, ensuring they meet client requirements, adhere to deadlines, and comply with legal and organizational standards.
• Track and analyze bid performance, conduct post-bid reviews, and maintain the bid support knowledge management database for continuous improvement.

Financial Management

• Analyze financial data and trends to identify risks, opportunities, and areas for improvement, providing actionable insights and recommendations.
• Build and maintain financial models to support strategic decision-making and optimize efficiency.
• Prepare financial reports and collaborate with stakeholders to align on risks, mitigation strategies, and business objectives.

Data Steward

• Monitor data quality, consistency, and compliance on an ongoing basis.
• Act as a subject matter expert (SME) for data in their area, answering queries and guiding usage

• 2-4 years of experience in customer onboarding, customer success, or technical support roles, preferably in SaaS, IT, or service-based industries.
• 5-6+ years of experience in presales, proposal management, or bid management, particularly on IT operational and support area for industries involving complex or tailored solutions and airports industry.
• Demonstrated experience in preparing client proposals, conducting spanet research, and collaborating across teams to develop support solutions.
• Strong experience in cross-functional collaboration and stakeholder communication.
• Foster a collaborative and productive team environment.
• Resolve conflicts fairly and constructively.
• Align objectives and resources with the responsible manager.
• Assign tasks based on individual strengths and workloads.
• Ensure clear and transparent communication with stakeholders.
• Make informed decisions balancing team needs and business objectives

Education and Professional Qualifications

• ITIL (Information Technology Infrastructure Library) certification, minimum at Foundation level is required.
• A Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. Master’s degree is a plus.

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.