Position Summary
The Manager, Operations Data Analysis reports to the Senior Manager, Operations Strategy and is responsible for JetBlue’s operations data curation, performance analysis, and business intelligence to deliver credible insight about the reliability of our operation. A key role of the team is to support a balance of operability and profitability in the development of JetBlue’s flight schedule and operational resources. The Manager is the primary point of contact for leaders across frontline teams with respect to on-time performance data.
The Manager oversees corporate data, operations analysis, and dashboard development in support of corporate initiatives and operations leadership decision-making. The Manager also enjoys interacting daily with people at different levels in the organization, influencing others without authority and is an effective leader whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.
Essential Responsibilities
- Conduct strategic as well as operational reliability impact analysis in support of corporate initiatives
- Investigates and determines root causes of operational events and failures
- Deploy monitoring tools and ensure accountable stakeholders have clear visibility into trends and anomalies
- Produce operations briefings for frontline leadership on a weekly or ad-hoc basis
- Support various functional departments with requested data and analysis for decision making
- Develop and automate reports in replacement of manual process
- Collaborate with IT on cloud data warehouse development
- Review and assess regulatory data/reporting policy creation and revisions
- Take a significant role in the development of crewmembers to support their engagement, growth, goal achievement
- All other duties as assigned