Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.
Join us and love where you’re going.
Remote Work:
This position is a hybrid remote work role, requiring work at the Calgary Campus (22 Aerial Place NE, Calgary) a minimum of 3 days per week.
We are seeking an experienced and dynamic Loyalty Analytics Technical Lead to join our team. In this role, you will lead the technical strategy and execution of our loyalty analytics initiatives, driving insights and solutions that enhance customer engagement and loyalty. You will work closely with cross-functional teams to leverage data, develop analytical models, and implement advanced analytics tools to optimize our loyalty programs.
Key deliverables include:
- Lead the design, development, and implementation of loyalty analytics solutions.
- Oversee the technical architecture of loyalty analytics platforms and ensure their scalability and efficiency
- Collaborate with data scientists, analysts, and engineers to develop and refine predictive models and algorithms
- Analyze customer behavior and loyalty program performance to identify trends, insights, and areas for improvement
- Work with marketing, product, and customer experience teams to translate analytics findings into actionable strategies
- Ensure data accuracy, integrity, and security in all loyalty analytics processes
- Develop and maintain documentation for analytics processes, models, and tools
- Mentor and guide team members, fostering a culture of continuous learning and improvement
- Stay up-to-date with the latest industry trends, technologies, and best practices in loyalty analytics and data science
Experience and qualifications:
- Bachelors or Masters degree in Computer Science, Data Science, Statistics, or a related field
- 5+ years of experience in analytics, data science, or a related technical field, with a focus on customer loyalty or marketing analytics
- Strong Customer Loyalty acumen with the ability to think “big picture” and translate analytical findings into business strategies
- Proven experience in leading technical teams and managing complex analytics projects
- Strong proficiency in programming languages such as Python and SQL are required
- Hands-on experience with Snowflake for data warehousing, analytics, and app development
- Experience with data visualization tools (e.g., Tableau, Power BI)
- Expertise in statistical modeling, machine learning, and predictive analytics
- Excellent problem-solving skills and the ability to work effectively in a fast-paced environment
- Experience with driving customer-centric insights is an asset
- Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
For more information about everything WestJet, please visit WestJet.com.
LI-LC1
