Behind every seamless journey, is the perfect team. Since 1983, Jet Aviation Staffing has been supporting the industry’s most prominent aviation companies by attracting and placing top talent. With thousands of direct hire placements of crew members, maintenance professionals, support staff, management and executive positions, and many more disciplines, we continue to perfect the art of staffing. When you want to find the very best career opportunity, you can rely on a team of dedicated professionals. On behalf of our external customers, Jet Aviation Staffing upholds in-depth and extensive standards to ensure we are recommending the best talent. Dedicated to the details, our expertise ensures a perfect career opportunity match for each of our candidates and a seamless experience for our customer.
The Manager of Charter Sales and Flight Operations balances the dynamics of managing the revenue engine and a complex flight operation simultaneously. This position is not for everyone. The right candidate for the job is driven, energetic, competitive, and able to adapt quickly in a fast-paced and extremely detail-focused environment.
DUTIES AND RESPONSIBILITIES
• Recruit, select, onboard, and train new sales and operations personnel.
• Mentor, support, discipline, and terminate personnel as warranted.
• Work according to company culture and values, adhering to and enforcing all company
policies, processes, and procedures.
• Collaborate with senior management on policy or procedure updates and revisions as
warranted.
• Monitor competition, economic indicators, and industry trends.
• Analyze sales data and develop plans to address performance gaps.
• Collaborate with marketing and the executive team to develop lead generation plans.
• Work with senior management to set revenue and sales goals.
• Maintain a deep understanding of customer needs and monitor their preferences.
• Continually update and maintain an accurate customer preference database.
• Maintain strong relationships with the existing customer base.
• Engage and motivate the sales team to increase performance.
• Ensure the sales and ops teams work as a positive unit and share their best practices.
• Resolve escalated customer issues and customer complaints regarding sales and service.
• Provide expertise when adjusting pricing and discounting rates.
• Provide advanced negotiation expertise.
• Ensure the sales and operations team work cross-functionally with other departments.
• Ensure compliance with all Federal Aviation Regulations and Company approved
manuals.
• Have a thorough knowledge of Air Traffic Control, Weather, NOTAMS, Flight planning.
• Have a thorough understanding of aircraft performance and direct operating costs.
• Have a thorough understanding of worldwide flight planning.
• Ensure efficient aircraft and crew utilization to achieve the highest profit margin on each flight.
• Manage all functions of the Flight Operations team.
• Demonstrate leadership that embodies the spirit of teamwork between all departments
and management.
REQUIREMENTS
• Bachelor’s degree or equivalent aviation experience required.
• Must have at least 5 years in a management role at Part 135 or Part 121 carrier.
• Part 121 Dispatch License strongly preferred.
• Must be self-motivated, ethical, resourceful, and results-driven.
• Must possess excellent interpersonal and organizational skills.
• Must possess excellent negotiation and strong decision-making abilities.
• Ability to handle and maintain the confidentiality of sensitive information.
• Ability to motivate teams and lead through influence.
• Strong leadership and coaching skills.
• Ability to translate strategies into operational and tactical goals and track performance.
• Excellent time management skills.
• Intermediate knowledge of Microsoft/Apple Office programs.
• Must be able to pass TSA/DHS background check.
Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
