Behind every seamless journey, is the perfect team. Since 1983, Jet Aviation Staffing has been supporting the industry’s most prominent aviation companies by attracting and placing top talent. With thousands of direct hire placements of crew members, maintenance professionals, support staff, management and executive positions, and many more disciplines, we continue to perfect the art of staffing. When you want to find the very best career opportunity, you can rely on a team of dedicated professionals. On behalf of our external customers, Jet Aviation Staffing upholds in-depth and extensive standards to ensure we are recommending the best talent. Dedicated to the details, our expertise ensures a perfect career opportunity match for each of our candidates and a seamless experience for our customer.
Position Summary
The Ground Operations Base Manager is responsible for the day-to-day operation to include customer service,
passenger ground transportation, flight line services, aircraft detailing, aircraft fueling, hangar operations and hangar maintenance.
Customer service is the primary focus, ensuring customers’ needs are always met or exceeded. Must be able to build and maintain
strong relationships with internal and external customers as well as governing agencies and the airport
authority. The Ground Operations Base manager will plan, direct, coordinate, and oversee activities associated
with general aviation ground support services, aircraft fueling, line operations, hangar facilities, and the
ground operations staff members performing these duties. They will also serve as the Facilities Manager, coordinating the use and maintenance
of all ground operations facilities.
Duties and Responsibilities
• Plans, directs, and coordinates all ground operations in accordance with the FAA
airport, and any other governmental and environmental agencies, policies and regulations
• Provides strong leadership to the ground operations team through clear communication,
motivation, and encouragement; structured and organized actions; positive work environment
to ensure the highest possible services levels are achieved and employee relations issues are
minimized
• Manages and drives the financial performance of the ground operations facility(s), including
revenue, expenditures, and appropriate staffing levels to meet or exceed budget and other
company goals
• Ensures friendly and efficient service to our customers and adherence to all customer service,
line service, and ground transportation and support operating services and procedures
• Oversees staffing actions, including hiring, termination, discipline, evaluation, priorities setting,
and counseling employees through coordination with the Operations People and Culture
Department
• Supports existing relationships with customers, suppliers, and pertinent stakeholders and
establishes new relationships accordingly
• Responsible for ensuring all accounting practices and duties are performed per Operations
practices, regulations, and schedule
• Determines the need for new training and enhances and reinforces existing training programs to
ensure a high level of excellence in safety, customer service, line service, and ground support is
continually maintained
• Develops innovative ideas to continually improve ground operations
• Manages all aspects of aircraft refueling
• Ensures that ground operations comply with all workplace safety, environmental, and other
applicable regulations (ex: OSHA, FAA, Airport Authority)
• Assumes additional responsibilities and projects as assigned by the Vice President of Charter and
Logistics
• Other duties as assigned by management or senior leadership
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform required duties. While performing the duties of this job, the employee is regularly
required to sit; use hands to finger and required to reach with hands and arms, perform duties that
requiring tooling or machinery and utilizing hands and fingers to work in tight spaces. The person in this
position needs to be able to move about inside the office to access file cabinets, office machinery, etc.
There is a constant operation of a telephone and computer. The employee may also work in a variety of
temperatures and climates. The employee may be lifting up to 50 lbs. Specific vision abilities required by
this job includes close vision and ability to adjust and focus.
Work Environment
• The work environment will include a variety of climates as some duties will be performed in
hangar space that is not temperature controlled.
• The noise level in the work environment is usually moderate but can be extremely loud.
Experience & Qualifications
The most successful candidate in the position will meet most, if not all, of the following criteria.
• At least 5 years of previous management experience (Aviation preferred)
• High school degree or equivalent is required
• College or a vocational degree in business, Aviation Management, or a similar field is desired
• Experience in customer service
• Must possess computer knowledge in Microsoft Office and Google Applications
• Valid driver’s license
• Must be able to pass a pre-employment and random Drug Screening, Background Check, and
Employment Verification
• Pass NATA online training (done on-site after employment)
• At least five (5) years of supervisory experience (Aviation preferred)
• Excellent communication, interpersonal, and customer service skills
• Strong initiative, execution, and organizational skills
• Strong business acumen, persuasion, and negotiation skills
• Must have a strong commitment to results
Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
