IT Delivery Manager Shared Services
About Brussels Airlines
Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
As our Delivery Manager, youll be the key link between Brussels Airlines business teams (Finance, HR, Communication, Procurement, Legal) and our IT system suppliers. Youll manage current IT solutions and roll out new ones, ensuring smooth transitions and top-notch performance.
Youll be the go-to problem solver, maintaining business and operational continuity, and helping select and implement the best solutions for our evolving needs.
Main tasks and responsibilities
- Synergy: Understand business processes and IT functions, integrating new solutions smoothly.
- Relationship Management: Handle daily interactions with business teams, meeting their IT needs.
- Reporting: Deliver regular IT status updates, highlighting risks, issues, and costs.
- Roadmap: Oversee the annual IT plan, scheduling activities and delegating tasks.
- Collaboration: Build strong relationships with external IT partners and manage budgets.
- Optimization: Work with the IT Service team to establish and review efficient support processes.
- Change Management: Assess and implement Change Requests, maintaining solution stability.
- Continuous Improvement: Identify flaws and recommend improvements.
Your profile
- Education: Bachelor’s in IT or equivalent experience.
- Experience: 3 to 5 years in IT, with deep knowledge of key business processes.
- Skills: Understanding of IT architectures, system design, and cost management. Familiarity with ITIL, PRINCE-2, PMI-BOK or Agile models. Proficient in English; knowledge of French, Dutch, or German is a plus. Experience with SAP ECC, SAP S4/Hana, and SAP SuccessFactors.
- Team Player: Strong relationship-building skills with internal and external partners.
- Innovative: Proactive, flexible, and customer-focused with strong communication abilities.
- Analytical: Able to derive business value from complex data sets.
- Performer: Deliver under pressure and establish structure in complex environments. Support services post-implementation.
What We Offer
- Flexibility: Customize part of your salary with our flexible reward plan.
- Work Environment: Enjoy an activity-based setup with the possibility of working from home.
- Perks: Company car, travel benefits, homeworking allowance, bike allowance, or public transport subscription.
- Benefits: Profit sharing, group insurance, optional medical plan, meal, and eco vouchers.
- Team Spirit: Join a highly enthusiastic team and a fantastic company to work for.
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