IT Business Solutions Manager
About Brussels Airlines
Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
As our IT Business Solution Manager, you’ll lead a team of IT business partners in our Shared Services division (Finance, HR, Legal, Procurement, Facilities, Communication). Reporting directly to the Head of IT and being part of the senior management community, youll be key in driving our IT strategy and ensuring top-notch service.
Your Role
- Leadership: Lead, plan, and coordinate the design, development, and implementation of organizational information systems and software.
- Project Management: Oversee a portfolio of large-scale IT projects that impact multiple functions and interface with various business partners.
- Supplier Management: Manage IT suppliers, ensuring services meet business needs and securing optimal contracts and pricing. Alignment with LHG solutions.
- Team Management: Lead a small team of IT Delivery Managers, ensuring high-quality and timely solutions.
Main Responsibilities
- Plan & Supervise: Coordinate IT activities and resources to support business functions.
- Ensure Reliability: Maintain the security, availability, and scalability of IT solutions and applications.
- Team Management: Hire, train, mentor, and evaluate IT Delivery Managers and Project Managers.
- Analyze & Implement: Design IT solutions that meet business needs and align with our IT strategy and the Lufthansa Group roadmap.
- Communicate & Collaborate: Maintain effective communication with business users, managers, and executives to understand their IT needs.
- Contract Management: Handle IT application suppliers and related contracts/SLA’s, negotiate terms and prices.
- Monitor & Report: Track IT project portfolio status, risks, and changes, ensuring on-time, in-scope, and on-budget delivery.
- Budget Management: Oversee IT budget, monitor costs vs. budget.
- Compliance: Support IT policies, procedures, and documentation, ensuring compliance with laws and regulations.
- Stay Updated: Keep up with the latest IT trends and technologies, identifying opportunities for improvement and innovation.
Your Profile
- Education: Master’s degree in computer science, information systems, or a related field.
- Experience: 4+ years in IT management, preferably in a business support role.
- Skills: Strong knowledge of IT systems and applications, excellent leadership, communication, and interpersonal skills, and the ability to manage multiple tasks.
- Budgeting: Good knowledge of budgeting and cost management.
- Improvement Mindset: Proactively identify and implement improvements.
- Project Management: Familiarity with Agile, Scrum, and MS Project is a plus.
- Certifications: ITIL, PMP, or other relevant certifications preferred.
- Background: Finance or HR experience is a plus.
- Language: Fluent in English, Dutch, and French (spoken and written).
What We Offer
- Flexible Rewards: Customize part of your salary with our flexible reward plan.
- Work Environment: Enjoy activity-based working with home office possibilities.
- Perks: Travel benefits, company car (or car allowance/public transport subscription), profit sharing, group insurance, optional medical plan, representation & homeworking allowance, meal & eco vouchers.
- Team Spirit: Join a highly enthusiastic team and a fantastic company to work for.
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