Human Resource Employee Support Lead

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer 1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?

Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Airs vision to be the premier, worldwide, industry leading aviation service provider.

Objective

The (Talent/HR) Operations & Compliance Lead is responsible for leading core human resources operations across the organization, ensuring efficient delivery of human resources (HR) services, regulatory compliance, and data-driven decision-making. This role serves as the primary owner of HR systems, benefits administration, compliance programs, and employee support services. The position partners closely with leadership to align HR operations with business objectives, enhance workforce effectiveness, and maintain a compliant and high-performing work environment.

Responsibilities & Duties

Operations & Service Delivery

• Serve as the primary point of contact for employee HR inquiries, ensuring timely and accurate resolution
• Oversee daily HR operations across all locations, ensuring consistency and efficiency
• Partner with leadership to support workforce planning and organizational initiatives
• Monitor and analyze HR and Talent Team KPIs; drive accountability and continuous improvement

Benefits Administration

• Administer company-wide benefits programs including medical, dental, vision, and retirement plans
• Lead the annual open enrollment process from planning through execution
• Approve and audit benefit elections for accuracy and compliance
• Reconcile monthly vendor billing and resolve discrepancies
• Serve as the primary liaison for benefits providers and brokers

HR Systems (HRIS) & Reporting

• Serve as the HRIS lead (Paycom), managing system configuration, optimization, and data integrity
• Oversee employee system access, security, and user support
• Partner with Payroll to resolve system integration issues
• Develop and distribute standard and ad hoc HR reports and dashboards
• Train staff on HR systems and maintain documentation

Compliance & Risk Management

• Ensure compliance with federal, state, and local employment laws and regulations
• Manage required filings and reporting (ACA, 1095-C, EEO-1, OSHA 300, etc.)
• Oversee workers compensation program, including claim tracking and reporting
• Administer DOT and non-DOT compliance programs (as applicable)
• Maintain accurate and compliant employee records and documentation

Contractor & Government Coordination

• Oversee badging and access control processes for employees, tenants, and contractors
• Ensure compliance with airport authority and federal security regulations
• Coordinate with external agencies and regulatory bodies as needed

Competencies

• Effectively manage and optimize day-to-day HR functions, processes, and service delivery
• Maintains deep understanding of employment laws and ensures organizational compliance
• Leverages HR systems and data to drive efficiency, accuracy, and decision-making
• Effectively manages employee benefits programs and external vendor relationships
• Analyzes complex issues and develops practical, compliant solutions
• Provides clear, professional, and responsive support to employees and leadership
• Effectively plans, prioritizes, and executes multiple initiatives simultaneously

Reporting Relationship

This position reports to the Chief Operating Officer (COO)

Work Environment

This position operates in both office and hangar environments and includes exposure to:

• Aircraft movement areas
• Loud noise levels, chemicals, and machinery

Physical Demands

• Ability to lift to 75 pounds
• Frequent walking, bending, stooping, standing, squatting, and climbing
• Ability to work in physically demanding environments

Position Type & Hours

• Full-time position. Exempt
• May require evenings, weekends, holidays, and on-call availability
• Ability to work flexible and extended hours

Travel

• Limited travel may be required

Education, Experience & Qualifications

Required

• 3-5+ years of progressive HR experience with emphasis in operations, benefits, or compliance
• Strong knowledge of employment laws and HR compliance requirements
• Experience administering HRIS platforms including Paycom Admin Level
• Proficiency in Microsoft Office (Excel, Outlook, Word)

Preferred

• Bachelors degree in Human Resources, Business Administration, or related field
• Experience in multi-site or highly regulated environments (e.g., aviation, transportation)
• HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)
• Advanced HRIS or reporting expertise

Additional Eligibility Qualifications

• Ability to pass background check

• Valid drivers license with acceptable driving record

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Disclaimer

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Duties may change at any time with or without notice.