Job Summary
The General Manager leads the execution of the strategic initiatives, daily operations, and safety/satisfaction of our guest and employees for all Blue Hawaiian Helicopters and Blue Hawaiian Activities. This position will lead and is fully responsible and accountable for the development and implementation of Blue Hawaiian’s brand growth, revenue plan, budget, operational certificate, fleet, communications, customer experience/service, operational goals, safety, and policy/procedure compliance in accordance with Air Methods strategic direction, mission, vision and values. Fiscally accountable for Blue Hawaiian P&L, provides vision and direction to the field management teams to ensure safe, professional, and efficient services.
Core Responsibilities for all jobs at this level.
In-depth understanding of the strategic company plan through collaboration, alignment of goals, objectives and work performance
Proactive strategy development for a functional discipline / strategic development of long-term policy
Accountable for and leads the development, implementation, and success of functional or departmental strategic initiatives
Accountable for P&L for their departments or function
Autonomy to act and make decisions within financial guidelines and / or company policy
Essential Functions and Responsibilities include the following:
Participate as a member of the Air Methods Leadership team to promote successful Blue Hawaiian operations
This role is accountable for the overall annual operating, capital budget, profitability, growth and financial performance of Blue Hawaiian
Drive the alignment and hold Blue Hawaiian leadership accountable for the achievement of operational objectives and KPIs consistent with corporate strategy.
Direct and hold Blue Hawaiian Leadership accountable to the delivery of services to ensure high levels of quality and business practices which meet and strive to exceed established standards of operations
Build and cultivate a strong culture of teammate engagement at all levels
Foster a collaborative, productive and efficient team environment that supports positive relationships.
Work closely with senior leaders, key divisions and facilitate and coordinate subject matter authorities across organization to implement recommended solutions Operate within the organization’s formal and informal structures, build positive working relationships across departments and collaborate with others to build consensus and drive results.
Establish strong customer relationships, protocols, and standards as well as service level targets
Develop new hotel and supply relationships as well as maintain existing partnerships, while appropriately expanding the activity portfolio.
Other duties as assigned
Additional Job Requirements
Regular scheduled attendance
Indicate the percentage of time spent traveling – 40%
Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians’ employment practices and policies.
Supervisory Responsibilities
Directly supervises employees in Blue Hawaiian Activities department. Carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. For Exempt Managers: Managers that carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
Bachelor’s degree (BS/BA) from four-year college or university and fifteen (15) or more years related experience and/or training, or equivalent combination of education and experience
10 years’ professional experience in sales management and/or customer service (ideally in the hospitality industry)
Master’s degree in business (MBA) preferred.
Extensive experience in tourism and transportation services preferred.
Expert-level knowledge of the local area and attractions
Knowledge of travel and/or ticket industry and concierge experience preferred
Current knowledge of general aviation and clinical regulations that pertain to the Company’s business activities and geographical areas of responsibility.
Skills
Exceptional interpersonal communication, relationship building, sales and customer service skills
Ability to manage and resolve conflict
Problem solving skills and ability to propose solutions
Ability to multitask and to change focus quickly in a changing environment
Adaptable and able to support change within the business
Timeliness and professional appearance
Self-motivated with the ability to work independently in a sales driven environment
Creative Thinker
Computer Skills
Advanced experience with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
Certificates, Licenses, Registrations
None