General Manager II, Ramp Services

Job Summary

The General Manager Ramp Services is a key leadership role responsible for overseeing all below wing operations at FLL, ensuring the safe and efficient turnaround of Spirit Airlines flights. This includes leading a team of approximately 400 frontline agents, as well as supervisory and leadership positions at the station. In addition to managing the frontline agents, the General Manager Ramp Services also provides oversight for ground service equipment and the administrative team dedicated to ramp employee schedules, pay, SIDA badging, and other related administrative tasks. With full responsibility and accountability, the General Manager Ramp Services plays a pivotal role in leading the team to achieve or exceed performance goals, while driving continuous improvements focused on cost reduction and adherence to labor budgets.

Training initiatives and employee and leadership development are also part of the General Manager Ramp Services responsibilities, ensuring that the team is equipped with the necessary skills and knowledge for their roles. Building and maintaining a positive working relationship with the union is also a crucial aspect of this role.

If you are a passionate and experienced aviation professional looking for a challenging and rewarding leadership role, we invite you to apply for the position of General Manager Ramp Services. Join our team and contribute to the success of Spirit Airlines at FLL.

Responsibilities

• Lead and manage a team of Shift Managers and Supervisors to safely and efficiently achieve key performance indicators thereby enhancing guest satisfaction while focusing on employee morale.
• Develop and coach front line Ramp Service Agents, the Administration team and leadership through candid feedback, mentorship, and accountability for individual performance.
• Build strong relationships with internal stakeholders and third party agencies such as airport authorities, TSA, and CBP to optimize station performance for both day-to-day operations and future planning.
• Ensure regulatory compliance in with procedures and authorities (TSA, CBP, FAA)
• Lead station response to emergency and irregular operations in partnership with General Manager Guest Services and General Manager Operations.
• Maintain and demonstrate a current knowledge of labor agreements and ensure appropriate interpretation and administration of contract language.
• Foster positive relationships with local union representation.
• Participate in station budget development and effectively manage to that budget by working with all department heads and functional areas.
• Develop employee schedule bids in line with budget and station operational coverage requirements based on the flight schedule.
• Lead, support and develop the Ramp Services Administration team to meet goals and ensure timely and accurate completion of their job duties.
• Review station staffing models to ensure appropriate coverage and training to meet the needs of the operation.
• Review station preparedness as it related to items such as recruiting, training, SIDA badging, asset management including ground equipment, IT equipment and office supplies.
• Oversee training and operating procedures to mitigate injuries and equipment and aircraft damages.
• Promote workplace safety and reduce on the job injuries (OJIs).
• Educate, motivate, and drive results for Station and Ramp specific KPIs by engaging all team members and leaders on goals, opportunities, and successes.
• Assess and audit ramp performance.
• Analyze data to identify trends and strategically implement operational efficiencies and improvements based on resulting metrics.
• Lead, direct and influence corrective action plans as required both internally and externally.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies change in workload, rush jobs or technical developments.)

Education

• Bachelor’s degree or equivalent experience in airport operations
• 3-5 years’ experience; In-depth knowledge of Ramp Operations required

Specialized Skills

• Operations Management: Deep understanding of airline operations, including guest experience and above the wing operations - Ability to make leadership decisions based on knowledge and experience for the success of the team and the company as a whole.
• People Management: Proven ability to lead, influence, and motivate a large and diverse workforce - Track record of driving high performance that exceeds company goals.
• Agility: Ability to adapt quickly to changing operational needs - Strong prioritization and decision-making skills under pressure.
• Financial Management: Experience in budgeting and financial management - Ability to effectively manage and stay within approved budgets.

Overall, the ideal candidate should have a strong background in airline operations, exceptional people management skills, the ability to adapt to changing circumstances, and a solid understanding of financial management.

Additional Competencies

• Proven experience in leadership roles within the aviation industry, preferably in ramp services
• Strong knowledge of below wing operations and safety protocols - Excellent leadership and team management skills
• Ability to drive performance and achieve goals
• Experience in cost reduction initiatives and adherence to labor budgets
• Strong communication and interpersonal skills
• Knowledge of training and development practices
• Familiarity with union relationships and negotiations
• Domestic & International travel under 10 of time
• Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects

Telework Capacity

Must be present at the Worksite 100 of the time

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!  

• Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live.  That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.