F119 Field Service Representative/Supervisor (On-Site)

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Pratt & Whitney is working to transform the future of flight once again—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect, and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do:

Pratt & Whitney is seeking a Field Service Representative / Maintenance Supervisor to serve as a member of our F119 Field Team supporting the F-22 Raptor operations at Langley Air Force Base, Hampton VA.

In this role the candidate will provide daily support & expertise to resolve technical and logistical issues involving the F119 engine operation on wing, on test cell, and in back shop maintenance activities, as well as supervise hourly maintenance personnel.

Key Job Responsibilities:

• Assist P&W Site Manager to ensure all objectives of the F119 Contractor Support Plan are met.
• Support flight line operations to ensure no sorites are missed due to engine issues.  When issues do arise, troubleshoot, and return engine to service in a timely manner. 
• Utilize P&W tools such as MERLIN, ADATS & TOD to assist in providing cohesive, accurate, and timely support.
• Continue to support successful maturation and improvement of the F119 support systems such as AEFR, IMIS, and TOD.
• Support our customers on all maintenance levels of the F119 engine including Limited Intermediate, P&W Full Intermediate, On-wing Organizational levels. This position has a high degree of customer interface from senior leadership and pilots to airmen.
• Use self-initiative and judgment utilizing CORE tools to identify problems, conduct thorough investigations to determine root causes and coordinate solutions between P&W Customer Support Engineering, Logistics Program Management, the Air National Guard/USAF/AF Reserves, and associate contractors -Boeing and Lockheed Martin.
• Provide leadership and direction to hourly personnel with emphasis on team building through daily toolbox meetings, effective communication, managing priorities and resolving conflict.
• Coordinate F119 propulsion system maintenance activities in the P&W engine shop.
• Lead investigations involving technician maintenance, experience, and processes to determine root causes and implement corrective actions.
• Ensure maintenance capabilities are maintained and improved through management of technician certifications, training, performance assessments, and coaching.
• Manage the selection, interview, and hiring of technicians.
• While this position will supervise 1st shift personnel and be required to often work 1st shift to manage the team effectively, candidate must be willing to work any shift to support business needs to include participating in a shift rotation.

Qualifications You Must Have: 

• Bachelor’s degree in in engineering or related technical field with 5+ years’ work experience in jet propulsion, engine maintenance, field service, or customer technical support, or, advanced degree and 3+ years’ experience in jet propulsion, engine maintenance, field service, or customer technical support required.
• Ability to obtain and maintain a U.S. government issued security clearance.
• U.S. Citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:           

• Supervisory experience with demonstrated leadership, relationship management, and conflict resolution is a plus.
• Experience with F-22/F119 or military engines, its support systems, and use of TOD.
• Proficiency in MS Office Suite: MS Word, MS PowerPoint, and MS Excel.
• Familiarity with USAF military operations and maintenance practices, AFI 21-101, Integrated Maintenance Information System (IMIS), Comprehensive Engine Management & Integrated Maintenance Data Systems (CEMS/ IMDS).
• Operational experience in a Maintenance/Repair/Overhaul engine facility or Hands-on assembly/disassembly experience on gas-turbine engines.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: On-Site

On-Site: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

This requisition is eligible for an employee referral award.  ALL eligibility requirements must be met to receive the referral award.

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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