Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Director, Sales Programs and Specialty Pricing leads the team responsible for developing American’s strategies to profitably grow revenue from business and specialty leisure customer segments in partnership with the Sales, Pricing, and Finance teams, as well as our Joint Business carriers. This role requires the ability to innovate and implement pricing strategies, optimize revenue in key customer segments, and foster strong cross-functional collaboration both internally and externally with customers in these segments. The Director will drive key initiatives, enhance spanet competitiveness, and ensure alignment with corporate goals, contributing to American’s overall revenue growth and spanet leadership.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Ensures efficient revenue performance by designing, developing and delivering corporate discount programs, agency incentive programs, specialty products and pricing including custom fare programs for agencies, corporate travel and group travel, waivers and favors
• Strategically manages the incentive budget through effective partnerships with Finance and Sales teams, ensuring optimal resource allocation and alignment with corporate objectives
• Partners with Joint Business carriers through effective planning, collaboration and data-driven analysis to drive alignment and success for both American and Joint Business carriers
• Accountable for the implementation of programs with a relentless focus on process improvements, leveraging effective partnerships with Sales and Revenue Engineering teams to enhance operational efficiency and achieve strategic goals
• Analyzes and reports on monthly/quarterly performance, including its progress toward long-term revenue generation goals by partnering with Revenue Analysis, Sales and Revenue Management teams
• Ensures leaders and their teams within each subject matter area are fully equipped with the tools and support necessary for success
• Represents the Company in front of large, critical customer accounts to understand and address their needs, concerns, and requests, while driving strategic processes and procedures to effectively respond to those customer needs Revenue Management as needed with large accounts managed by the Sales team – e.g., the major travel management agencies like Amex GBT, leisure agencies like Apple Leisure Group

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business or other related field
• At least 5 years of sales program and/or pricing experience
• 7 years of people leadership experience

Preferred Qualifications- Education & Prior Job Experience

• Prior experience with Joint Business carriers preferred
• Advanced degree or equivalent work experience preferred

Skills, Licenses & Certifications

• Demonstrates the highest level of ethics and integrity
• Solves problems creatively and tenaciously
• Seeks opportunities to transform existing business models
• Understands and is motivated by what is involved to change the status quo and the art and science of negotiating, both internally and externally, to achieve the desired outcome
• Handles complex topics comfortably and through effective written and verbal communication skills, presents the material to all levels of the organization in a straight forward manner
• Highly analytical and fervent curiosity are essential qualities
• Ability to manage multiple projects on an ongoing basis and adjust priorities, as necessary, to meet shifting deadlines in a dynamic work environment
• Flexibility in adapting new ideas and approaches in work methods
• High energy for daily tactical spanet activity
• Ability to identify creative and innovative solutions to complex problems
• Believes in and promotes the American Airlines five leadership attributes:
  • Caring – we care about all team members
  • Collaboration – we succeed as a team
  • Development – we build future leaders
  • Results – we drive to be the best
  • Future – we continually challenge the status quo

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.