Director, Communications Center
Join Our Life-Saving Team!
Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.
With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If youre passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.
Who We Are:
PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.
Job Summary:
Under the general direction of the Chief Operating Officer, this position provides leadership direction, and management for the Communication Centers and Helicopter Dispatch.
Responsibilities Include:
Overall accountability for personnel and budgetary decisions pertaining to the operation of all PHI Health LLC Communication Centers.
Responsible for ensuring a safe operational environment. Work closely with Legal Department, Human Resources, Risk Management and Safety to manage and reduce risk and liability in all aspects of daily operations.
Responsible for compiling national CQI data, key performance indicators and audits of PHI and partnered Communication Centers.
Works with Regional Directors, Business Operations Manager, Base Medical Supervisors and Aviation Management to maintain a continuous improvement process for programs that involve the Communication Centers.
Collaborates with all service lines to ensure operational issues are addressed in a timely manner and with appropriate personnel.
Oversees the hiring of Communication Center personnel in coordination with the local Business Operations Manager.
Responsible for the development and maintenance of training materials and maintains oversight of the training program and processes.
Responsible for the creation and annual review of PHI Health Communication policies, procedures and nationwide standards.
Responsible for coordinating large-scale projects including technological advancements and implementation of additional services within the Communication Centers.
Assist in presenting spaneting materials to internal and external customers.
Develop goals and objectives for the Communication Centers consistent with the mission and goals of the company.
Assist in new base and program startups to ensure a smooth transition with PHI Communication Centers.
Respond when appropriate to RFP’s when Communication Services are requested.
Manage, maintain and administer any Communication related contract in conjunction with other Program Management and the Legal Department.
Perform other duties as required.
Responsible for successful integration and launching of Patient Navigator Services as it relates to the partnership with NaviLife Health Solutions, as well as independently as part of PHI Health’s Transfer Center Services.
Responsible for on-going spanet analysis and needs assessment of current PHI Health customers, as well as new customer opportunities.
Responsible for understanding hospital business needs and participating in direct relationships with senior hospital executives and Physicians to not only successfully secure contracts but also develop customer profiles and build operational requirements.
Responsible to meet or exceed annual sales goals set for the Transfer Center Services department budget.
Responsible for contract development, review, and negotiation of Transfer Center related services with senior Hospital Leadership with the understanding of potential liabilities or other possible negative implications affecting PHI Health.
Prepares quarterly reports for PHI Health leadership team analyzing customer sales, revenue, opportunities for growth, areas of concern and other related key performance indicators and analysis.
Collaborates on regular basis with PHI Health leadership team to understand current initiatives and possible opportunities for growth.
Participates in PHI Health Base visits to assist with internal customer education and awareness of Transfer Center Services.
Maintains an active and contributing role with all aspects of PHI Health’s strategic imperatives and specifically promotes Destination Zero initiatives.
Other duties and responsibilities as assigned.
Responsible for supporting company Safety Management System activities.
Complying with company HS&E policies and procedures.
The Successful Candidate Will Have:
High School diploma or GED required.
Prefer BS in Business Management or related field or equivalent work experience.
Five years operational management/supervisory experience, preferably in the Health/aviation industry.
Health transport experience strongly preferred.
Must possess good writing, speaking and interpersonal communication skills.
Leadership skills and the ability to relate to a subordinate staff by leading, coaching and developing their leadership potential.
This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.
Schedule/Location:
Compensation and Benefits:
Our Core Competencies:
Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
Service. We are dedicated to the service of our customers, our communities and each other.
Behavioral Competencies:
Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise.
High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
Initiative – Takes a proactive approach and takes action without being prompted.
Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.
The PHI Health Advantage:
For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.
Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average, and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.
PHI HealthDISCLAIMER
The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
