Director of Quality

Develop, implement and support effective programs, process objectives and methods to ensure strict compliance with all FAA Regulatory and customer requirements, and Industry Quality standards, including ISO/AS9100/AS9110.  Responsible for the ongoing sustainment and continuous improvement of the quality system and the achievement of top-level quality goals through executable system processes.  Ensures consistent quality of materials purchased, processed, manufactured and/or distributed by the company.

DUTIES AND RESPONSIBILITIES include the following.

• Establish, maintain and optimize an effective quality management systems (Part 21 Production and Part 145 Repair Station).
• Drive continuous improvement in the quality systems.
• Establish and drive a zero-defect quality culture.
• Establish, maintain an effective internal audit and assessment process to validate system effectiveness.
• Promoting quality achievement and performance improvement throughout the organization.
• Continually evaluate new approaches to quality assurance and product integrity to improve the company’s efforts.
• Ensure the FAA/EASA certificates – Production Certificate and Repair Station 145 Certificate are supported with adequate procedures and resources to assure proper compliance to regulatory requirements.
• Ensures compliance to AS9100/AS9110 and other company quality system certifications pursued.
• Assesses product specifications of the company and its suppliers and compares with customer requirements.
• Understands and disseminates customer requirements into tangible and executable processes.   
• Work with company staff, customers and suppliers to understand and communicate MDHI quality requirements.
• Solves complex technical and quality system problems.
• Ensures continual performance of quality system within the company while effectively executing daily, near and long-term quality objectives.

• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This person will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Provides leadership to quality mangers and all other quality assurance/inspection personnel throughout the quality organization. 

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SKILLS AND ABILITIES

• Demonstrate strong leadership traits within a diverse environment.
• Have a strong understanding of related regulatory regulations, quality system elements, their operation and interdependencies.
• Ability to routinely manage and influence positive change across all disciplines on quality matters.

• Excellent written, verbal, communication and interpersonal skills with all levels of company personnel and customer representatives.
• The ability to multitask and prioritize workload across the quality department and company on quality matters.
• Regular attendance.

• The ability to understand and follow instructions and the ability to concentrate.
• Excellent written, verbal, communication and interpersonal skills.
• The ability to get along with others or to be part of a team.
• Access to Export Control Information.
• Regular attendance.

EDUCATION and/or EXPERIENCE

•  Bachelor’s degree (B.S.) from four-year College or University and 15 years (minimum) related experience in an aerospace manufacturing/repair or operations quality system; or equivalent combination of education and experience.
• Production Certificates/Repair Station 21/145 Certificate experience required.
• Must have substantial experience at a manager to mid-manager level.
• A minimum of 5 years of experience in managing a quality department.
• ISO/AS9100/AS9110 Experience required.
• Previous experience in developing quality systems required.
• Thorough knowledge of applicable FAA regulations as well as previous experience interacting directly with the FAA required.
• Quality system experience associated with US government contracting, DCMA oversight and interface.
• Enterprise Process Mapping experience a plus.
• EASA International Quality experience a plus.
• Proficient with Microsoft Office Suite to include Excel, Power Point, Access and Project.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

CERTIFICATES, LICENSES, REGISTRATIONS

• Airframe & Powerplant License a plus
• ASQ – Certification by the American Society for Quality a plus
• CQ Manager – Certified Quality Manager a plus

WORK ENVIRONMENT/PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work performed in an office and factory settings.
• Exposure to shop environment such as noise, dust, odors and fumes.
• Occasionally required to lift up to 20 lbs.
• Regularly required to sit, stand, bend, reach and move about facilities.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

MD Helicopters, LLC. provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.