Job Description

Essential Responsibilities:

• Facilitates order management; support of order intake, training of customers on order methods and practices, resolution of order issues including eligible returns, billing disputes, shipping errors, etc.
• Communication on order status and commit dates to customers; manages escalation internally on late or critical orders driving delays at customer overhaul facilities
• Establishes spare part sales estimates for customers in collaboration with Sales Directors and Customer Program Managers to support critical business financial forecasts
• Manages account relationships via frequent engagements, operations meetings, site visits, provisioning conferences, etc.
• Executes commercial agreements and incentives; including customer discussions on increased sales, management of contract terms in business systems and facilitating delivery and billing for spare parts 
• Support warehouse operations and order processing at primary and offsite locations
• Ownership of spare part purchase lifecycle; necessary processes, tools and measurement systems to deliver optimized commerce experience
• Contribute to development, implementation and maturity of digital products necessary to facilitate effective internal operations and external commerce experience for customers
• Development of standard work and process refinements to improve efficiency of team
• Collaborate with partner organizations to drive improvements across teams; better processes, communication and performance 
• Oversight of purchased service personnel; including adherence to deliverables, business processes and continuous improvement initiatives

Required qualifications:

• Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 8+ years work experience)
• 6 years of experience in Services/Commercial/Engineering/Supply Chain/Finance

Desired characteristics:

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Digital product development experience.
• Task and prioritization skills; management of multiple workstreams.
• Lean Six Sigma accredited training or process improvement accomplishments.
• Customer order and fulfillment experience.
• Customer or supplier facing experience. 
• Technical acumen; awareness of jet engine fundamentals.

Note: open to remote work arrangements or alternate locations.

Additional Information