Role Introduction
Reports To: Cargo Digital Manager - Analytics
To support the Cargo Digital Manager – Analytics to generate actionable insights to support the data driven culture within Cargo in decision making processes, and to proactively support both cargo commercial and service delivery teams in applying and integrating the right set of data, analytics model and visualization into day-to-day operations.
This role is one of the key capabilities to enhance the analytics power for Cargo with new data, derived insight, tools and training with proper testing and requirement sets. This candidate will work to support Cargo Digital team to cover the whole Cargo function in ensure the compliance of quality & data governance policies and processes so to uphold security, quality and value of the analytics assets.
Key Responsibilities
Work closely with different Cargo business units to ensure a holistic view on analytics, identify potential synergy and ensure data requirements and impact of other databases are well thought through accommodated in any new Cargo digital transformation initiative.
Design with different cargo business units to frame business questions and analytics / report use cases, identify quantitative / qualitative benefits, and iron out any development and BU action dependencies, such as process change, system integration, etc.
Support the development of the long term analytics roadmap for cargo department aligning with CX digital strategy
Consolidate data requirements per use case needs, and seek approval from data owner on data application.
Perform analysis and build dashboard visualizations per BU use case requirement. Conduct dashboard enhancements when needed.
Act as a bridge between Cargo and IT to facilitate analytics related technical development
Bring in new data & insight, support data model design and data definitions to ensure proper and aligned application of data across different use cases.
Facilitate new data classification process with respective Cargo BU.
Train and facilitate cargo business units in order to build up cargo analytics community to strengthen our data-driven decision making power across cargo business units
Manage data quality by implementing quality metrics & regular monitoring, working on incidents to maintain accessibility and consistency of data as well as readiness of related analytics capabilities
Enforce data governance practices to uphold the value of the data access, within the company and external parties
Support new digital analysis and data mining solutions to enable operational excellence improvement.
Requirements
- Tertiary education in STEM subjects;
- Minimum 4 years of working experience relating to data & analytics.
Good understanding of Cargo business is a plus - Strong analytics abilities, numerate and familiar with statistical algorithms with good business acumen
- Expert in using analytics & query tools e.g. Alteryx and data modelling techniques
- Proficiency in data visualization tools, ideally QlikSense
- Proficiency in scripting languages (Python / SQL)
- Experience in machine learning is a plus.
- Team player with strong communication & interpersonal skills, able to share effectively across different business streams
- Curious, meticulous, self-motivated and strong continuous improvement mindset
- Working knowledge in project management / JIRA a plus
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
