Assistant Director, Patient Financial Services - Phoenix, AZ
Join Our Life-Saving Team in Phoenix, Arizona!
Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our Patient Financial Services team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.
As an Assistant Director, Patient Financial Services, youll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If youre passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.
Who We Are:
PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.
Job Summary:
Reporting to the Director of PFS, the Assistant Director, PFS, ensures operational excellence within The No Surprises Act (NSA) functional unit (NSAFS) of Patient Financial Services. This role is accountable for creating, auditing, and implementing account management steps and regulatory compliance within PHIs strict revenue cycle management and NSA guidelines. In coordination with the Director, the Assistant Director provides leadership and oversight to the NSA team by directing operational workflows, ensuring consistency through compliance monitoring, and the review and analysis of work product audits, metrics and timelines.
Responsibilities include:
- Oversight for all daily operations of a specialized revenue cycle team (40+/- employees) to ensure operational goals are met through achievement of established production and quality standards.
- Ensure all claims are processed within the timely limits imposed by the Independent Dispute Resolution (IDR) as part of the No Surprises Act.
- Identify Federal IDR Process issues and coordinate with appropriate parties such as IDR Entities or CMS for proper resolution.
- Identify payer issues: Analyze trends and create and implement resolutions/action plans to correct.
- Communicate with payers, IDR Entities, and/or CMS as necessary.
- Develops workflow processes: To support and improve production.
- Develop system reports: To monitor department productivity, account receivable trends, and payer issues.
- Responsible for monitoring productivity and quality to ensure training standards are met and policies and procedures are followed.
- Handle production, quality reviews, and risk mitigation; investigate areas experiencing errors/shortfalls and identify strategies for remediation.
- Encourage, motivate, and develop staff to maximize their abilities.
- Participate in creating staff training modules and delivery mechanisms.
- Act as a resource for organizational team members.
- Budgeting responsibilities within department.
- Other projects and assignments as assigned.
Schedule/Location
The successful candidate will have:
- Requires bachelors degree in business, healthcare administration, or related field.
- 3 years of leadership experience in healthcare (or healthcare related) billing and collections or financial equivalent.
- Prior NSA compliance experience a plus.
- Advanced analytical and research skills.
- Acumen to learn new software quickly with a focus on the utilization systems tools to analyze process flow and outcomes.
- Experience with research, interpretation, and application of payer specific statutory compliance and billing policies, guidelines, as required to guide the expediting of insurance billing and collection follow-up.
- Demonstrated above average expertise in software to include Microsoft Windows, Excel, and Word.
- Financial experience or Financial Planning & Analysis (FP&A) experience a plus.
Our Core Competencies:
- Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
- Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
- Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
- Service. We are dedicated to the service of our customers, our communities and each other.
The PHI Health Advantage
For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.
Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.
