What Will You Be Doing?
The Airport Sales & Operations Manager reports to and assists the General Manager of Airport Sales & Operations in delivering outstanding and safe operational performance, customer service and financial performance in one or more Frontier airport locations. The Airport Sales & Operations Manager is an alternate Frontier representative to both the airport and business partner for the station(s) and serves as both a liaison and representative for all customers, internal and external. The Airport Sales & Operations Manager has regular / daily interaction with Frontier managers and directors.
Essential Functions
- Safety – Be a champion for safety through accountability, awareness and communication. Ensure that all employees, direct and business partner, understand the importance of safety and require that they conduct themselves in a manner that reflects this value and enhances the level of safety of the company.
- Operational Performance – Ensure outstanding operational performance through effective cross-functional leadership during day-to-day operations. Work with other operational and planning departments to influence and improve day-to-day performance. Ensure front-line visibility to station and corporate goals and drive continuous improvement through effective management and development of processes and procedures.
- Customer Service – Lead a team to deliver superlative customer service through engagement, motivation, coaching and leadership. Be a tireless advocate of Low Fares Done Right and effectively communicate its meaning to Frontiers business partners and front-line teams.
- Fiscal Responsibility – Continuously strive to lower costs to improve the companys position as an Ultra-Low-Cost Carrier.
- Regulatory Compliance - Ensure compliance with all airline and government agency regulations and protocols. Monitor compliance to all FAA, TSA and DOT regulations. Establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners. Where applicable, ensure all international requirements are met and complied with, working with CBP and governments where necessary to procure rights and slots.
- Vision – Keep an open mind to new ideas and ways of conducting business, while focusing on the companys goals and business plan. Foster an environment where employee suggestions are vetted and implemented when in line with the companys direction.
- Visible and Active Leadership – Be a willing, motivational leader who seeks out opportunities to get in front of employees and business partner employees to establish excellent two-way communication. Be a role model for others to follow. Guide business partners as they lead the day-to-day operations of their stations.
- Availability – Be available 24/7. This includes phone calls, texts, and email responses in real time.
- Data Analysis – Have the ability to interpret and pull reports from multiple company reporting platforms.
- Reward and Recognition – Identify successes and seek ways to recognize superior performance while ensuring high standards are set and maintained.
- Appearance – Ensure that a high standard is set with regard to the appearance of our business partners, facilities and equipment.
- Administration and Quality Assurance – Manage the contractual requirements of the station, ensuring that local management is adhering to set standards. Monitor compliance with all training, safety, financial and operational goals, ensuring that business partners understand and perform to the level of expectation and operational excellence expected by Frontier.
- Technology - Assist in the performance of technology to make our stations as efficient as possible, working with the Information Technology Division (IT).
Qualifications
- Bachelors degree preferred or equivalent work experience
- 2+ years prior passenger airline experience in a leadership role
- Previous Station Supervisor experience preferred
- Fluency in Spanish required for predominantly Spanish speaking or Latin American locations.
Knowledge, Skills and Abilities
- Must be able to lead employees of business partners and provide guidance and direction.
- Ability to become qualified in all required training courses
- Ability to troubleshoot performance and lead process improvement.
- Skill in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem solving
- Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities
Travel
10 - 50
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Outdoor work, around heavy equipment
All types of weather
Physical Effort
Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently.
Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Positions Supervised
Salary Range: $62,000 - $86,366
Please note: This posting has a closing date of 7/12/2024 midnight MT.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
