Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The Senior Manager of Express Amazon will manage warehouse and ramp operations and work with internal and external executive-level contract partners to ensure the efficient handling of Express cargo throughout our Allentown, PA, operations.

• Ability to plan, organize, lead, and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.
• Develop next-level leaders and managers in both leadership and management skills
• Supervise staff to meet business needs and facilitate successful outcomes by following the carrier’s Service Level Agreement performance standards.
• Ensure operational leadership monitors and instructs Lead Agents and Warehouse Agents to follow safety rules and standards. All employees must wear safety vests while working, walking, or operating equipment within a Worldwide Flight Services warehouse.
• Participate in recruiting activities, interviewing candidates, and making hiring decisions.
• Assist in employee relations and/or conflict resolution, prepare performance appraisals, and provide input for counseling and terminations.
• Demonstrate diligence required to maintain security under Lehigh Valley, PA International Airport (ABE), Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA). Challenge any person not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area. (AOA).
• Prepare various operational reports, regularly providing weekly and monthly data, including special reports requested on an ad hoc basis.
• Must complete injury reports and damage reports as required.
• Authorize/ensure post-accident and post-injury testing is done as required.
• Assist customer representatives in providing information and data for various compliance reports and audits.
• Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.

• Bachelors Required.
• Airline/Logistics/Transportation experience preferred
• 8-10 years of leadership and management experience required
• Must possess leadership skills with the ability to train and develop personnel.
• Must be able to continually respond to and prioritize within a fluid work environment.
• Must possess a clean driving record and valid driver’s license (DMV print-out required)
• Must provide proof of the legal right to work in the United States
• Must have ability to work across the 24/7 schedule based on the needs of the business.

• English proficiency (e.g., reading, writing, speaking, listening)
• Mental abilities (e.g., visual observation and identification, mental rotation)
• Interpersonal skills (e.g., customer service, dependability)
• Work values (e.g., responsibility, honesty, integrity)
• Physical abilities (e.g., lifting and carrying freight weighing up to 75 lbs., bending, reaching, stooping, squatting, standing, walking, and identifying objects)
• Basic use of office equipment (copier, fax, calculator, point of service/POS system)
• Computer literate with proficient use of software and/or computer programs (MS Office, Kronos)
• Knowledge of advanced arithmetic and mathematics
• Knowledge of airline codes, prefixes, common cargo abbreviations
• Comprehension of airway bill
• Attention to detail
• Ability to prepare written documents, communications, and counseling notices
• Ability to follow instructions from the Terminal Manager and customer(s)
• Ability to act in a managerial position and give direction to Supervisors

Ability to work as an effective team member in a leadership role

• Remain in a stationary position 50 of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• Walk short distances.
• Reach above and/or below shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods of time.
• Lift/carry/move objects, files and documents up to 10 pounds.
• Work in an office environment using standard office equipment.
• Talk, listen, and speak clearly on telephone.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.