Line Service Technician

Purpose:
The Line Service Representative performs all of the Line Service duties, including parking, refueling, baggage handling servicing and towing all transient, maintenance and Berry Aviation aircraft safely. The representative greets and interacts with customers at arrival and departures and during their interim stay; and engages in ramp and facility safety and security procedures. This position operates the department&39;s Ground Support Equipment (GSE) and assists in the maintenance and cleanliness of GSE, designated work areas, hangars, ramp and storage facilities; services as back-up to the Front Desk; and performs OJT for lesser experienced representatives and is available to work alternate shifts.

Responsibilities:

• Park aircraft, and greet passengers and crew in a timely manner.
• Perform any requested customer service duties (Fuel, Aircraft Movements, etc.).
• Maintain a professional appearance and manner with all customers and employees.
• Clean and maintain all buildings (FBO, hangars, etc.),fuel equipment, and all ground servicing equipment
• Receive fuel and perform all tests required in a safe manner.
• Maintain daily paperwork for quality checks of fuel and equipment.
• Fills Jet and Avgas trucks at the fuel farm. Maintains fuel and fluid levels for GSE, courtesy and ramp vehicles. Assists with general fuel farm maintenance and upkeep.
• Performs additional specialized functions, including front desk back-up, fuel farm management, OJT to lesser experienced representatives, inventory control, working alternate shifts, etc.
• Monitors ramp and facility for safety and security and assesses, and responds as appropriate.
• Other duties as assigned.

Required Qualifications:

Line Service Representative I:

• High School graduate or equivalent required
• Previous Line Service, aviation and/or customer service experience required

Line Service Representative II:

• High School graduate or equivalent required
• Minimum one year previous Line Service, aviation and/or customer service experience required
• Consistent Proficiency and Reliability in all aspects of the LSR position

Line Service Representative III/ Line Service Supervisor:

• High School graduate or equivalent required
• Minimum three year previous Line Service, aviation and/or customer service experience required
• Consistent Proficiency and Reliability in all aspects of the LSR position
• Demonstrates leadership qualities, excel in customer service standards, and the ability to seek out and complete tasks independently

Position Specific Requirements:

• Licenses/Certificates: Forklift Certification; Tow qualified; FAR 139 Training qualified; (OJT for certifications and equipment handling)
• Must be able to pass employment background check; valid driver's license and acceptable driving record
• Attendance: Regularly scheduled attendance required
• Physical: Routinely lifts 50 lbs., occasionally lifts 100 lbs.; reads small print; hearing sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; works in heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
• Environmental: Tolerates working in extreme temperatures and noisy environments
• Work Schedule: Must be available for all shifts

Berry Aviation, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.

All new employees will be required to verify employment eligibility in accordance with the Immigration Reform and Control Act. Berry Aviation participates via E-Verify.

For additional information:

Click here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to view the EEO is the Law poster.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf to view the EEO is the Law supplemental poster.