Objective

The Ramp Concierge is responsible for providing efficient service by using excellent, in- depth knowledge of company procedures with primary focus on receiving and departing customers. Also requires communicating effectively with customers, pilots, and team members within the line service and customer service departments.

1. GreetincomingcustomersastheyarriveattheFBO
2. Assistwith luggage,directionswithinthebuilding,alertCSRdeskofarrival
3. AssistcustomerswithluggageinsidetheFBOandloadluggageinto vehicle
4. Knowarearestaurants,events,toprovidecomprehensivedirectionsto customers
5. Park/retrievecustomervehiclesandrental cars
6. Vanruns-passengersandpilotstoterminalandhotels
7. Assistinaircraftmovement,placement,andstorageasawingwalkerwhen necessary
8. Crosstrainasbackupfor CSRduringbusylobbytimes

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Customerfocus-naturallyoutgoing/extroverted
2. Communicatewithcustomersandemployeesinperson,onphone,andthrough radio communications
3. Mustbeabletooperateamotorvehicleandbeinsurablebyourinsurance company (Requires clean driving record)
4. StrongcomputerskillsincludingMicrosoftoffice products
5. Basicmathematicalknowledge
6. Bi-linqualpreferred

This position reports to the Customer Service Manager

This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

1. Mustbeable tolift 75pounds
2. Possibleexposuretohazardousnoiselevels,chemicals,fumes,and machinery
3. Outsideworkinalltypesofweatherconditions
4. Positionmayrequirebending,lifting,walking,stooping,squatting,and gripping

11/2017

This is a non-exempt position

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

No travel is expected for this position.

1. Customerserviceexperienceintheserviceindustrypreferred
2. HighSchoolDiplomaor equivalent
3. Entrylevel position
4. Abilitytoworkevenings,weekends,andholidays
5. Acceptabledrivingrecord
6. Abilitytopassabackgroundcheck
7. Zerotolerancedrugfreeemployerincludes pre-employmentandrandom screening

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with our without notice.