Operation Control Specialist

Apollo MedFlight is searching for a dynamic Operation Control Specialist who thrives in high-stakes environments and is ready to take on the challenge of keeping our operations running smoothly.

Why Apollo MedFlight?

Apollo MedFlight isn’t just about aviation; it’s about making a difference. We are dedicated to providing world-class air medical services, both emergency and non-emergency, where each flight is an opportunity to make a positive impact in someone’s life. With a commitment to safety and quality, we are proud to be a leader in our industry.

Job Summary:

Apollo MedFlight is seeking a dedicated Operations Control Specialist (OCS) to join our Operations Control Center (OCC). In this role, you will exercise operational control authority, providing essential operational guidance to flight crews in accordance with FAA regulations (14 CFR 135.619) and company policies. You will be responsible for monitoring flight operations, providing weather briefings, conducting preflight risk analyses, and responding to aviation-related emergencies. This is a fast-paced role where attention to detail, multitasking, and clear communication is essential.

Key Responsibilities:

• Ensure compliance with Apollo MedFlight’s General Operations Manual, Policy & Procedures, Federal Aviation Regulations, and all applicable company directives.
• Provide top-tier customer service while interacting with Apollo MedFlight’s Communication Center and partner communication centers.
• Monitor flight operations and provide real-time weather briefings to pilots, including current and forecasted weather conditions along flight routes.
• Conduct preflight risk analyses as required under FAR 135.617.
• Act as the corporate point of contact for aviation-related emergencies, managing the response until relieved by the Executive Team, and providing debriefs post-incident.
• Promptly escalate operational, personnel, or customer issues as necessary.

• Ability to read, write, speak, and understand the English language fluently.
• Willingness to work rotating shifts (including nights, weekends, and holidays).
• Ability to work independently in a high-pressure environment, maintaining accuracy and composure.
• Strong communication skills, both oral and written, with the ability to engage persuasively at all organizational levels.
• Demonstrated public relations, interpersonal, and customer service skills.
• Excellent computer and typing skills; able to multitask across several computer applications simultaneously.
• Must possess or be willing to obtain a 121 Dispatching Certificate within 12 months of employment.

Preferred Qualifications:

• FAA Part 121 Dispatcher Certification.
• Private Pilot Certificate or Pilot Instrument Rating (any category).
• Prior OCC experience in the Helicopter Air Ambulance (HAA) industry.

Working Conditions:

• Must participate in the FAA Alcohol and Drug Program.
• Ability to sit for prolonged periods, monitor multiple screens, and multitask in a high-paced environment.
• Must be able to lift up to 15 pounds occasionally.
• Extensive use of computers for data entry, email communication, and documentation.
• Inside office environment with frequent verbal and written communication.

Schedule:

• Full-time position.
• Rotating 5-on/5-off schedule with 10-hour shifts.
• Opportunities for overtime as needed.

Disclaimer:

This job description outlines the primary duties and responsibilities of the position but is not exhaustive. Additional tasks may be assigned as required, and the role’s scope may change to meet business needs.