Senior Information Security Operations Specialist

Job Description:

Tasks

Collaborate with IT teams to integrate security practices into day-to-day operations.
Support and optimize IT Service Management (ITSM) processes, including incident, change, and problem management using tools like JIRA, OTRS, and ServiceNow.
Maintain and automate workflows using scripting languages (JavaScript, SQL)
Provide operational support across Windows and Unix/Linux environments.
Monitor system health, investigate service disruptions, and ensure high availability and performance.
Maintain and troubleshoot virtualization platforms (e.g., VMware), including patching and backup processes.
Provide level 1 and 2 IT support, handle escalations, and ensure knowledge transfer across teams.
Work closely with SIEM platforms (QRadar, Splunk) to detect anomalies and support incident investigations.

Benefits

holiday / Christmas bonus, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Mentoring

Requirements

2+ years of professional experience in IT operations and Information Security.
Experience with SIEM platforms such as QRadar and Splunk.
Experience in operating systems (Windows, Unix/Linux) and virtualization (e.g., VMWare).
Broad background in 1st and 2nd-level IT administration, service desk, system monitoring, and troubleshooting.
Experience with security and compliance tools: Qualys, WIZ, XDR, PingCastle, QRadar, Splunk.
Familiarity with ticketing systems (JIRA, OTRS, SNOW)
Strong English communication skills.
Ability to absorb and process complex technical and regulatory information.
Knowledge of ITSM best practices and processes.
Familiar with Change, Incident, and Problem Management workflows.

Company

About Lufthansa Industry Solutions Sh.p.k.

Lufthansa Industry Solutions is a service provider for IT consulting and systems integration. The Lufthansa subsidiary supports its customers in the digital transformation of their companies. The customer base includes companies within the Lufthansa Group as well as more than 300 companies in various industries. Headquartered in Norderstedt, Germany, the company employs more than 2.400 people at several branches in Germany, Albania, Switzerland and the USA.

www.lhind.al/

Job Ident #: 124375

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service

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Job Info

Location

Tirana, Tirana, Albania

Type

Permanent

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service