Senior Business Systems Analyst - Airport Technology

Senior Business Systems Analyst - Airport Technology

TEAM

The Customer Platforms Technical Systems Team provides solutions used by the customer traveling through the easyJet experience.  The team are responsible for various applications (internal and external) that are deployed in locations across the easyJet network both on and off airport, as well as the physical infrastructure on which they operate. The applications in scope are used by; Ground Handling teams to serve customers and process passengers through check-in/boarding, exchanging information with third parties such as border authorities, customer relationship management for Marketing and travel updates, dealing with customers through various channels in our 7 language supported call centres based throughout the world.

easyJet is on an exciting journey to transform the Airport Technology landscape, reimaging the airport journey for our customers, incorporating new technologies and innovative approaches. Our goal is to provide technology that delivers an exceptional customer experience that is both easy and reliable that drive passenger processing in airports. These systems, including check-in, bagdrop, and boarding, are critical , having a direct impact on customer satisfaction, on-time performance, safety, and compliance. Your contributions are crucial to the delivery of innovative products and services that align with the strategic goals of our prioritised project portfolio

JOB PURPOSE

Being a key liaison between the business and IT, provide Tech Managers SME Analysis services allowing them to enhance the customer proposition.  The BSA will gain understanding of business needs and priorities, assessing the impact of changes, capturing, analysing and document requirements and supporting the communication and delivery of requirements with relevant stakeholders. 

 The role helps define the next iteration of innovation by working with the technical teams to investigate technological advances which easyJet will use, ensuring consistency and improvement in IT systems use throughout the business.

WHAT YOU’LL BE DOING

• Develop strong working relationships with all relevant stakeholders and ensure that business needs are thoroughly understood.
• Conduct structured analysis to elicit, model and define the capability gap using known techniques (context, business process, and/or use case modelling)
• Elicit, analyse, prioritise, and define all requirement types using appropriate techniques.
• Ensure technical delivery teams understand the business need and requirements, including their priority.
• Ensure service design and transition understand the levels of service required for the solution.
• Train and mentor, the less experienced BSA members of the team
• Be a role model and champion the teams’ ways of working both internal and external to the BSA team.
• Be part of a quick response capability in the team, for system process analysis.
• Provide analysis leading to BAU/ Enhancements of existing systems.
• Underpinning incident support through root cause analysis.
• Work with the technical product owners to provide ad-hoc analysis.
• Supply SME knowledge and resources to enterprise projects.

KEY SKILLS REQUIRED 

Technical knowledge and experience from working as a Programmer, or database admin type roles.

·       Practical experience in Business Analysis.

·       Ability to manage multiple projects at once.

·       Manage a team of BSA’s within a project environment.

·       Be comfortable taking on the larger and more complex projects

·       A strong track record in delivering quality analysis outputs that help to ensure delivery of projects to cost, time and quality.

·       Experience of both waterfall and agile approaches to requirements analysis and documentation

·       Excellent relationship management skills with significant experience of dealing with internal, external, and third-party suppliers.

·       Excellent communicator, skilled in workshop facilitation, with the ability to challenge conventional thinking and understand the root causes of problems.

·       Ability to broker/facilitate pragmatic solutions amongst stakeholders with competing business needs.

WHAT YOU’LL GET IN RETURN

·       Competitive base salary 

·       Up to 20% bonus 

·       25 days holiday 

·       BAYE, SAYE & Performance share schemes 

·       7% pension 

·       Life Insurance

·       Work Away Scheme

·       Flexible benefits package 

·       Excellent staff travel benefits 

ABOUT EASYJET

At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

 APPLY

Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates