Position Summary:
The Senior Analyst, Co-Brand Program Operations is responsible for stewarding customer service education, cardmember experience and managing the rollout of new financial offerings as it relates to the co-brand credit card program.
This role will work closely with Loyalty, JetBlue Customer Support, Loyalty IT, Marketing and the co-brand issuer to further educate customer support crewmembers, enhance the co-brand cardmember experience and improve business performance of the co-brand card programs.
Essential Responsibilities
- In coordination with the Manager of US Co-Brand Program Management, act as the project manager for implementing new financial products as they’re developed
- Maintain valuable working relationships with leadership within the Customer Support Centers (SSC & OSC)
- Collaborate with the Customer Support Standards & Programs team to maintain training manuals for the JetBlue credit card programs
- Work closely with cobrand issuer’s customer service liaison to improve servicing, processes and communication related to our mutual customers
- Partner with Loyalty IT teams to improve existing or develop new capabilities to improve cardmember experience
- Work with co-brand card network partner developing cardmember experiences (events) at JetBlue’s focus cities
- Other duties as assigned